We stayed here for three nights, the 18th, 19th and 20th of august. Here's my quick review...
Hotel .... nice and clean, nothing too fancy, good location, good kids club and nice leisure centre
Food .... we always found food good, had two evening meals during our stay and food was always well presented and tasty. Breakfast was fresh and tasty too apart from presentation.
Staff .... this is why I gave a rating of 2 instead of 4. Most staff in hotel were pleasant, reception staff were always lovely, girls servicing the rooms always friendly too. The huge letdown was the restaurant staff, alot of the older ones were fine, restaurant manager for evening meals was a lovely lady and had great patience with kids. Some waitresses were ok but some were incapable of basic human interaction like saying "hello". And as for breakfast, over the three mornings it was so bad it actually became laughable. The manager was fine but just obviously oblivious to how unprofessional some of his staff were. A young tall guy who greets guests with a cold stare serves up breakfast. Saying serves up is being far too kind. He actually throws the food onto the plate then half mumbles something to the guests while rolling his eves. Myself and my partner watched so many guests walking away with a plate of food shaking their heads in disbelief. Their is no effort put into presentation, everything is just threw on the plate then covered in beans like preparing scrapes for a dog.
Just ten minutes training would go along way for these zombies...
Hello, good morning, what would you like, thank you, enjoy.
Its an awful way to stard the day being made feel like a prisoner having food catapulted at you.
Its a lovely hotel, great for families, but unfortunately some woeful staff.
- Official Description (provided by the hotel):
- Formerly the Manor House of the local gentry, the history of the Falls Hotel is intertwined with that of the area, with many local legends being associated with it. Relax and unwind in the renowned Dylan Thomas Bar. The Grounds of the Hotel extend to 50 acres of gardens, woodland and glen. Its river walks and woodland pathways offer a haven of peace and tranquility, yet it is only 30 minutes away from the booming county town of Ennis and 50 minutes away from Shannon International Airport. ... more less
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- Also Known As:
- Falls Hotel Ennistymon