Myself and my partner arrived in Grovemount House Ennistymon Lahinch at 9pm approx to be greeted by Sheila the owner of the B and B we were brought into the B and B and shown our room from the first impression it was a massive House. Our room was number 5 down a corridor. The room was cold although the heat appeared to be on...The room was very dated with old style curtains and a very small double bed and a single made the room very small...I decided to have a shower before bed and when I turned on the shower I was sprayed with water the shower head was spraying water all over the floor when I tried to ajust it the lid came off I managed to screw the head back on but the shower head would not turn any other way so I tried to have a shower it was awful as I was trying not to wet my hair impossible....I dried myself with small towels...then proceeded to go to bed to check my e-mails while my partner was looking at a tiny t.v. that was in a closet that you had to turn your neck to see...I tried without fail to get the broadband to work no luck even though it was advertised...I picked up the phone to call Sheila but the room phone was disconnected. I gave up and tried to go asleep despite the fact I was cold. I got a blanket from the wardrobe and finally I got to sleep.
I woke up at 7am for breakfast and I was greeted by Sheila I was served breakfast which was o.k. kinda hard to get a fry up wrong....We got our stuff and went to check out...
From the Irish Hotels .com book the price of the B and B and it said euro 35 to 40 when I spoke to Sheila she quoted euro 45 then when I said my partner would travel she said Euro 66.oo.
Sheila arrived at reception and said 66 euro no how was your stay nothing so I said Sheila I'm not very happy with the room to which she acted very surprised I said I had seen a bad review in Trip Advisor but decided to give you the benefit of the doubt she said sorry about that to which I said are you not going to offer a discount to which she said I don't do that..She said we turn the heat off at nite as we couldn't keep it on all nite which I couldn't believe...She siad there was never complaints about the rooms....She eventually said look I'll give it to you for 60 euro I was not a happy camper so a bit of advice don't stay there !!!
I could not belive the lack of customer service in future I will take advice from Trip Advisor....
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