We booked our first 2 nights of a 10-night Ireland holiday at the Powerscourt Ritz using some awards points. We are regular, long-term Marriott & Ritz-Carlton customers who have come to expect a certain quality from the Ritz-Carlton chain. Booking was simple with excellent availability for our dates. Upon arrival we were given the customary 'next level' room upgrade typical for Gold and Platinum rewards members.
The reception, bellmen, and valet services staff were all friendly, efficient, and as expected.
We enjoyed the hotel's beautiful public areas. The Pub was cozy and the staff, particularly Charlotte, were very welcoming. The Spa was excellent with professional staff offering a wide-variety of services. I had a manicure with Haley and that was truly one of the nicest parts of our stay. The hotel grounds themselves are gorgeous with scenic views of Sugarloaf mountain and beautiful gardens. The hotel is walking distance from the Powerscourt Estate & Gardens which are themselves well worth the trip to Enniskerry.
The room itself was comfortably furnished with a king-sized bed, small sofa, two chairs, coffee table, and a writing desk. Pretty typical Ritz-Carlton decor. However, upon more than a cursory inspection it was not particularly well-maintained or clean. The carpet was stained with several large, red wine stains that were obviously permanent.
We were upgraded from a classic superior room to a larger, classic king with a shared balcony at the front of the hotel. The balcony was shared with several other rooms, separated by concrete planters and shall we say, had no privacy and a less than welcoming view primarily of the car park and the back of the pub. There were discarded cigarette butts in the planters, and a white residue on the patio furniture which I discovered only after it was transferred to my slacks!
The bed was comfortable with Frette linens and down pillows & comforters, but again the details were that it was not particularly well made-up and had to be remade before retiring. No extra pillows or blankets were provided anywhere in the room. The dressing area consisted of a large closet area off the front doorway, it had ample storage but the lighting was dim and without seating it certainly wasn't suitable for dressing.
The bathroom was lovely with a large soaking tub, a double sink with make-up mirror, a small flat-screen television, a private toilet room, and shower area. Sadly, we noticed there was a constant hissing noise emanating from the shower. We adjusted the handles, spigot and nozzles to no avail. This diminished the enjoyment of a nice soak as the noise became grating after a minute or two. We finally closed the bathroom door when sleeping to avoid the "hissing" from the shower. The second problem, one apparently common throughout Ireland was, there were no electrical outlets in the bathroom. I ended-up doing my hair in the entryway so I could plug-in the converter and curling iron and then stretch the cords across the room to a mirror. Again, not what I expect from a Ritz folks. Really?
This hotel just fails to meet five-star and on occasion even four-star expectations. Perhaps it's not traditional in Ireland, but no ice bucket was available in our room, no ice was offered upon arrival, and when we called for ice we were transferred to room service and waited a good 30 minutes for a bucket of ice and a single bottle of water tp be delivered. I know this may seem a minor detail--perhaps picky to a fault--but really isn't exceptional service what people usually expect from a 5-star resort at these prices?
While it is unlikely we will visit this particular Ritz-Carlton again, I hope someone in management there reads this review. Another minor detail is that we were not asked for feedback after our stay--usually we receive an e-mail inquiring about the stay soon after we depart!
Overall this is a nice hotel that based on our experience is worthy of a 3.5 or 4-star rating. It isn't terrible, but is isn't a typical, high-quality Ritz-Carlton experience either. Go expecting a 3- or 4-star Marriott with scenic surroundings and you won't be disappointed--apparently we expected too much.
- Official Description (provided by the hotel):
- Powerscourt Hotel, Autograph Collection offers outstanding luxury among 5-star hotels in Wicklow, Ireland. We are set amidst one of the most scenic and historic estates in the country, providing travellers with a a 200-room resort showcasing Palladian-style architecture and giving guests a host of amenities. At our hotel nestled in the hills of Enniskerry, 30 minutes from Dublin, you will find a spa, Powerscourt Golf Club, on-site restaurant and perfect accommodations offering easy access to rustic Enniskerry and all of County Wicklow. ... more less
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- Also Known As:
- The Ritz-Carlton Powerscourt, County Wicklow Hotel Enniskerry
- Ritz Carlton Enniskerry
- Ritz Carlton Hotel Enniskerry
- Ritz Enniskerry
- Enniskerry Ritz-Carlton
- Powerscourt Hotel, Autograph Collection Enniskerry, Ireland - County Wicklow