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“Nice but not quite a Ritz-Carlton experience”

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Powerscourt Hotel, Autograph Collection
Ranked #1 of 2 Hotels in Enniskerry
Certificate of Excellence
Reviewed 17 June 2012

We booked our first 2 nights of a 10-night Ireland holiday at the Powerscourt Ritz using some awards points. We are regular, long-term Marriott & Ritz-Carlton customers who have come to expect a certain quality from the Ritz-Carlton chain. Booking was simple with excellent availability for our dates. Upon arrival we were given the customary 'next level' room upgrade typical for Gold and Platinum rewards members.

The reception, bellmen, and valet services staff were all friendly, efficient, and as expected.

We enjoyed the hotel's beautiful public areas. The Pub was cozy and the staff, particularly Charlotte, were very welcoming. The Spa was excellent with professional staff offering a wide-variety of services. I had a manicure with Haley and that was truly one of the nicest parts of our stay. The hotel grounds themselves are gorgeous with scenic views of Sugarloaf mountain and beautiful gardens. The hotel is walking distance from the Powerscourt Estate & Gardens which are themselves well worth the trip to Enniskerry.

The room itself was comfortably furnished with a king-sized bed, small sofa, two chairs, coffee table, and a writing desk. Pretty typical Ritz-Carlton decor. However, upon more than a cursory inspection it was not particularly well-maintained or clean. The carpet was stained with several large, red wine stains that were obviously permanent.

We were upgraded from a classic superior room to a larger, classic king with a shared balcony at the front of the hotel. The balcony was shared with several other rooms, separated by concrete planters and shall we say, had no privacy and a less than welcoming view primarily of the car park and the back of the pub. There were discarded cigarette butts in the planters, and a white residue on the patio furniture which I discovered only after it was transferred to my slacks!

The bed was comfortable with Frette linens and down pillows & comforters, but again the details were that it was not particularly well made-up and had to be remade before retiring. No extra pillows or blankets were provided anywhere in the room. The dressing area consisted of a large closet area off the front doorway, it had ample storage but the lighting was dim and without seating it certainly wasn't suitable for dressing.

The bathroom was lovely with a large soaking tub, a double sink with make-up mirror, a small flat-screen television, a private toilet room, and shower area. Sadly, we noticed there was a constant hissing noise emanating from the shower. We adjusted the handles, spigot and nozzles to no avail. This diminished the enjoyment of a nice soak as the noise became grating after a minute or two. We finally closed the bathroom door when sleeping to avoid the "hissing" from the shower. The second problem, one apparently common throughout Ireland was, there were no electrical outlets in the bathroom. I ended-up doing my hair in the entryway so I could plug-in the converter and curling iron and then stretch the cords across the room to a mirror. Again, not what I expect from a Ritz folks. Really?

This hotel just fails to meet five-star and on occasion even four-star expectations. Perhaps it's not traditional in Ireland, but no ice bucket was available in our room, no ice was offered upon arrival, and when we called for ice we were transferred to room service and waited a good 30 minutes for a bucket of ice and a single bottle of water tp be delivered. I know this may seem a minor detail--perhaps picky to a fault--but really isn't exceptional service what people usually expect from a 5-star resort at these prices?

While it is unlikely we will visit this particular Ritz-Carlton again, I hope someone in management there reads this review. Another minor detail is that we were not asked for feedback after our stay--usually we receive an e-mail inquiring about the stay soon after we depart!

Overall this is a nice hotel that based on our experience is worthy of a 3.5 or 4-star rating. It isn't terrible, but is isn't a typical, high-quality Ritz-Carlton experience either. Go expecting a 3- or 4-star Marriott with scenic surroundings and you won't be disappointed--apparently we expected too much.

Room Tip: For a nice view be sure to request rooms with a Sugarloaf mountain view and avoid those at the front...
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  • Stayed: May 2012, travelled as a couple
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2  Thank CarolJL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,064 - 2,070 of 2,604 reviews

Reviewed 17 June 2012

Whenwe made our reservation, they said all they had was a small room with a kingside bed! as there are just two of us, not a problem. well if 700 square feet is small, I can't imagine what is large! We actually have two rooms: one large bedroom and a sitting room/dining room combination.
the staff is incredibly helpful. An Irish pub on the top floor to watch Ireland's soccer matches.

Stayed: June 2012, travelled as a couple
Thank NCscubajon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

Opened in 2007 this is defo not the typical "boom" hotel that was built. The hotel is situated in a lovely grounds and powerscourt gardens.
Sometimes when one looks at the pictures of a hotel the reality is very different. This is not the case with the ritz as the hotel is exactly like the photos on the website.
Check in was efficient and quick and there was enough staff on duty to make sure that you werent waiting.
I was booked into a classic suite and all I can say is WOW. Guest bathroom in the entrance room, separate kitchen with cooker and the living/dining room was massive and comfortable.
The bedroom was huge leading to a walk in wardrobe and a huge bathroom with separate toilet and shower.
Lights and curtains were operated at the touch of a button. Only fault is that the aircon only goes down to 19 deg and wished it would go a bit lower.
No faults with the food. We lunched in the resturaunt at the reception area and was lovely. Dinner in Gordon Ramsey was very nice.
Breakfast the next morning was one of the best buffet breakfast i have ever had.

  • Stayed: June 2012, travelled as a couple
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Thank Scoopy_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2012

We spent 6 days/nights at the hotel and it is the best hotel we have had the opportunity to visit! The grounds and surrounding Powerscourt Gardens and waterfall areas were amazing to see and the friendly and helpful staff members were phenomenal. We enjoyed every moment of our stay here and we would recommend this hotel to those who would like a relaxing stay in a serene environment where they can just relax and enjoy themselves. The restaurants and pub were also pleasant surprises as the food was excellent and the service was tremendous. The rooms are beautiful, the bathroom was phenomenal (in the suites). We loved the "rainshower" showers and the digital TV in the mirror was too cool for words. Zsolts and Kinga (staff members) are exemplary employees of the Ritz- Carlton. They made our stay even more pleasant.

Room Tip: The corner suites are large and offer great views.
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  • Stayed: June 2012, travelled as a couple
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Thank mjcannon59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2012

The hotel looks like an old castle from the outside, majestic. Indoors very high quality. Lovely spacious rooms. Gorgeous grounds. Very helpful staff. Would definitely return.

  • Stayed: May 2012, travelled as a couple
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Thank TerryLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2012

All I can say is WOW! We anticipated from the reviews that our stay was going to be special but never did we think how special it actually was to stay in this magnificent establishment. Everything was great. The staff was warm and friendly. The concierge was fabulous and went out of her way to map out different areas we were visiting. The free parking was a bonus and each time we went out, we look forward to coming back to our gorgeous suite. We had a balcony and were in a corner unit which looked at the gardens and part of the mountain. Stunning room with all the luxuries of home and then some! We have been back in Miami for a couple of months and we still reminisce on our visit to the Ritz-Powerscourt Estates.

  • Stayed: May 2012, travelled with family
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Thank miami-traveling-gals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2012

This is our seventh time to stay at the Ritz Carlton Powerscourt and each time is as good as the last. I choose it each time for family celebrations as we know now that the Ritz know how to make your stay special.
The rooms are spacious and bathrooms are warm with plenty of Towels
Have used all dining options Gordon Ramsays,Sugar Loaf Lounge and Mc Gills Bar {service in Gordon Ramsay can be a bit hit and miss}
The staff are friendly and helpful great with children.
If you look for flaws anywhere you will find them .....but over all the Ritz Carlton is a wonderful place to relax and unwind and we can't wait till the next visit.

  • Stayed: April 2012, travelled with friends
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Thank dublinstb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Powerscourt Hotel, Autograph Collection

Address: Powerscourt Estate, Enniskerry, Ireland (Formerly The Ritz-Carlton Powerscourt)
Region: Ireland > Province of Leinster > County Wicklow > Enniskerry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Enniskerry
Price Range: £138 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Powerscourt Hotel, Autograph Collection 5*
Number of rooms: 200
Official Description (provided by the hotel):
Powerscourt Hotel, Autograph Collection offers outstanding luxury among 5-star hotels in Wicklow, Ireland. We are set amidst one of the most scenic and historic estates in the country, providing travellers with a a 200-room resort showcasing Palladian-style architecture and giving guests a host of amenities. At our hotel nestled in the hills of Enniskerry, 30 minutes from Dublin, you will find a spa, Powerscourt Golf Club, on-site restaurant and perfect accommodations offering easy access to rustic Enniskerry and all of County Wicklow. ... more   less 
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Also Known As:
The Ritz-Carlton Powerscourt, County Wicklow Hotel Enniskerry
Ritz Carlton Enniskerry
Ritz Carlton Hotel Enniskerry
Ritz Enniskerry
Enniskerry Ritz-Carlton
Powerscourt Hotel, Autograph Collection Enniskerry, Ireland - County Wicklow

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