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Powerscourt Hotel, Autograph Collection
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Reviews (2,765)
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Reviewed 4 January 2013

I have just returned from a two night stay at this hotel. If I have never been to a five star hotel before, i would probably have given the Ritz Carlton in Powerscourt a five star review, but I have and this hotel does not warrant or deserve a five star rating.

Arrival/Check-In: On arrival, the drive through the powerscourt grounds is lovely as you approach the hotel. The outside of the hotel was nothing special, quiet dreary actually. We managed to secure an early check-in which was nice as we had spa treatments booked. Check-in felt rushed and did not ease you into your arrival at the hotel. I had never been to the Ritz-Carlton before and we did not get a tour or talk about the hotel. We were just pointed in the direction of the lifts. Once our bags were delivered to the room, we were again given a very rushed intro to the room and how to use the touch screen pads. I understand that they are busy but to stay in any Ritz-Carlton isn't cheap and they don't reduce their prices during busy periods so service standards should not slip but unfortunately during our stay that's what happened.

Room Type: We checked into a Mountain view suite with two queen beds. The view of the sugar loaf is truly amazing. The room was the best bit about this hotel. It had a separate bedroom and sitting room. Bathroom was nice but the pressure in the shower was poor. It was in the small details in the room where you notice that the Ritz-Carlton is not five star hotel. There were no robes or slippers in the room and very few toiletries in the bathroom. This may not seem like a massive issue but you should not have to ask for these items especially in a five star hotel. We also had to follow the maid out to ask to turn down the beds during the turn-down service.

ESPA: On the website, the spa promises to immerse you in relaxation at their rejuvenating luxury spa. I would not describe this spa as luxury. The treatments were actually very nice and can't be faulted but again it was the check-in that felt rushed. We did not get a tour of the changing rooms, pool area or the thermal suite. I had to again ask our therapist if that was where the pool was. This spa really falls down in its surroundings. I have previously been to the ESPA in the Europe Hotel, Killarney which was immaculate in comparison to this place. You only got one towel. There were no spare towels in the thermal areas either upstairs or downstairs. Again we had to go out and tell staff about the fact that there were no towels. I have been to quiet a few spas where this is not an issue, new towels, toiletries, robes, slippers all appear by magic, but here that's not the case. The deck of the main pool was very untidy, with no towels and used glasses left everywhere. My sister actually said that she'd love to get out the pool to give the desk a good clean, not exactly what you should be thinking when you are in a five star property. In the thermal suites both upstairs and downstairs, again no towels and basket overflowing with used towels. On occasion while in the female changing rooms, a lady in a suit came apologizing for the heaps of used towels, but all she said was that they were busy! Hardly an excuse in such a property. Again there was no shampoo or conditioner in the shower I was in. Staff couldn't have cared less about the fact there were no towels or shampoo or conditioner when informed.

Breakfast: This was an absolute disaster on both mornings. When I check into hotels, I always look forward to breakfast. Here it was not at all nice. On the first morning, we had a slight wait which I didn't mind. We were shown to our table and told that we should go to the buffet section and on our return our table would be ready. The buffet section is very small and the selection was not great. There was no water, no glasses and no smaller side plates. We got no intro to the buffet. To make things worse when we came back to our table, people were sitting at our table. When I told a member of staff, again they did not really care. This is the last thing I expected at this hotel. We were moved to a small room that seemed like a through way for staff. My sister had to return her Eggs benedict as they were not cooked correctly. This is the first time we have ever had to return any food in any hotel. When we returned it, again staff did not really care. I would have at least expected a query as to why we had returned the dish, I'd assume that it does happen regularly. On the second morning, they had plenty of glasses and plates. We again had to ask for cups for our tea and cutlery. Just not a very pleasant experience and last thing I expected. I've been lesser hotels that deal with breakfast more effectively.

Gordan Ramsey Restaurant: This was actually really nice. Service was great and food was lovely. There do have a vegetarian menu but you have to ask for it separately.

Comment/Feedback Cards: I completed feedback cards in both the spa and in the room. Just a small note, they do not have boxes or places to put the cards, which is strange. It's as if they don't really want your feedback.

Check-Out: On check out, we explained all of the above to the receptionist, Kate. She was the first member of staff that we met during our stay that seemed to want to help and listen, a bit late as we were checking out. She managed to get a nominal amount taken from the bill. This should not have had to happened in the first place. During our whole stay, we kept having to ask for everything. I now realise that true 5 star hotels, anticipate your needs and have everything in place without having to ask. The Ritz-Carlton does not meet this requirement.

This hotel just does not do busy. This is unacceptable when you consider what you are asked to pay for their services. Maybe if you go on an off peak time, service and standards would be perfectly fine. However, we didn't and experienced the above. I would not return to the Ritz-Carlton again. I hope others have a better experience than we did.

If you are looking for better hotels, try The Merrion in Dublin or Monart in Wexford.

Room Tip: - Mountain view room - Check that robes and slippers are in your room.
  • Stayed: January 2013, travelled with friends
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2  Thank Airgetlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

Beautiful hotel and surroundings. If going make sure to pay a visit to Powerscourt. I stayed in a suite and it was very spacious, nice touch of macaroons on arrival. I saw a standard room also, again nice and spacious with a dressing area. Found the pillows very uncomfortable, very high, would be nice to see a pillow menu. Had the Gordon Ramsey dining experience, the food was excellent. All the staff were very friendly. Breakfast the next morning was well organised and plenty of choice, they have a chef there making fresh omelettes. The hotel lacks an area to have a drink. The hours that the wine bar operates as outlined in guest information are very odd, so we headed to the Sugar Loaf lounge for a pre dinner drink. We were lucky enough to get a seat as we were told all table were booked for dinner, I found that odd for a lounge area, and we saw people being turned away who were just looking for a drink. There was a strong smell of food, like a carvery, and this would put me off having a drink there. After dinner we went to the Irish pub. I honestly can't understand the thinking behind having this such a hotel. It's dark and dingy,uncomfortable seating, and was quite cold, and the diddly eye music?? Perhaps aimed towards their american clientèle. The hotel is lacking a good bar/lounge just to have a drink in.

  • Stayed: November 2012, travelled with family
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Thank sassyje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013 via mobile

Beautiful grounds, spacious rooms and the Ritz hospitality you expect. Concierge was awesome and made one fabulous restaurant recommendation after another. My only complaint was the food and times that food was offered was terrible. Way too expensive and very mediocre. Nothing to eat between 11-12 and one skimpy over-priced choice for lunch. Very glad we had a car to drive and eat offsite.

  • Stayed: December 2012
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Thank bradykinney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

I brought my daughter here for her birthday,she wanted a glass of champagne in the Ritz. I had intended to go to the bar but it did not open until 2. The ladies serving in reception said it would be no problem and promptly served with champagne and coffee.I mentioned it was my daughters birthday.A few minutes later the lady arrived back with a plate of hand made chocolates with "Happy Birthday" written in chocolate.
Although we were not staying there they made us feel like we had just come down from one of the suites. A real 5 star experience.
Well done guys and thank you.

  • Stayed: December 2012, travelled with family
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2  Thank peterdub89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2012

I have stayed in 5 stars world-wide - this was my best experience.
We mentioned our wedding anniversary and got an upgrade.
Top class food.
And I played the West golf course. Fantastic condition for the time of year.

  • Stayed: December 2012, travelled as a couple
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Thank coralseeker123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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