My partner and I have just returned from a two night stay at The Craven Heifer. We got an offer off Living Social and paid a little extra to upgrade our room to one with a bath at the bottom of the bed (De Havilland).The B&B itself and the area surrounding it was gorgeous. The rooms are very quaint, the road noise was a little on the loud side but not too bad. The food was gorgeous and most of the staff were lovely, in particular one lad who looked like Arg out of TOWIE. He was very polite. Obviously from the title you may have gathered there was a down side and Id like to say it was something minor, but it wasnt. On the afternoon we arrived I decided to make the most of the lovely rooms and have a bath (which I will reiterate I paid extra for). The bath was gorgeous but afterwards i thought I could smell a funny smell. I walked into the bathroom and noticed the bottom of the shower covered in human excrement (poo). Not just a little bit, absolutely covered, and I have pictures to prove this! I hurried downstairs to tell the staff and a Scottishwoman (who I think was the manager), came upto our room to see what the problem was. She explained that a plumber had already been out to fix this problem and as far as she was aware it was fixed. Well I certainly hadnt pooed in the shower so obviously it wasnt. I wouldnt say she was rude but she just gave off this 'Im not bothered attitude'. Apparently this happened whenever the bath was used due to something to do with a drain pipe being the wrong way round. She then went on to say that the B&B was full for the night so we'd have to stay in that room and she'd get a plumber out to fix it the following day. I understand not much can be done on a Sunday afternoon so I couldnt moan too much. Actually I didnt moan at all which probably shot me in the foot. HOWEVER the following day the guests out of the other 7 rooms all checked out (I know this as I saw the form at reception) and not all of them were filled again that day. There was no sign of any plumber to fix our bath and from there on out no one mentioned it again. We were just left in this room that we'd paid extra for with the bath that we couldnt use and had a bit of a lingering smell of poo in the bathroom. The same Scottish woman who we'd spoken to wasnt in for the following 2 days we were there, so it seemed our issue had just been forgotten about.
It was a shame really because as I say the place itself, the other rooms and most of the staff were fab just wish we had picked a different room.
- Official Description (provided by the hotel):
- "Closed until further notice." ... more less
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- Also Known As:
- Craven Heifer Hotel Addingham
- Craven Heifer Inn Addingham