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“Hotel for 1 or 2 night stay.”
Review of Hotel Aifa Labuan

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Hotel Aifa Labuan
Ranked #1 of 2 Hotels in Labuan Town
Kuantan, Malaysia
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Hotel for 1 or 2 night stay.”
Reviewed 9 October 2013 via mobile

Check in 7 Oct and check out 8 Oct. Receptionist not welcoming me at all, too busy handling other customer and not even acknowledge my present at the counter. It took about 30 minutes before get the first touch service.

Hotel ambiance similar like Tune Hotel, don't have a swimming pool and other extra facilities such as gym or spa.

I'm staying at level 3 which non-smoking room. The view was facing Labuan Town. Size of the room is bigger then expected which have a lot of empty space.

Overall, I would like to recommend this hotel to those plan not to stay more than 1 or 2 night for business trip. The hotels' restaurant quite small and the menu is limited.

Stayed October 2013, travelled on business
Helpful?
3 Thank visitoradvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

Traveller rating
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    39
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Japanese first
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English first
Bangkok, Thailand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 September 2013

Stayed here during a work trip, Nice rooms & friendly staff, terrible laundry service, Never delivered to your room on time, Had to call the front desk for it to be delivered. Rooms were never cleaned to my expectations and breakfast buffet was not up to much, Apart from them negative points I would stay here again as it is right in the centre of Labuan..

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thehun1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shah Alam, Malaysia
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 August 2013

A new hotel right smack in the middle of town within walking distance to anything available in Labuan, that is duty free, food, shopping, entertaintment, etc. Very clean with nice decor. Room is comfortable, cool and has a big LCD tv with selected Astro channels. Only setback was the shower which lacked hot water but maybe it was my room only. Aside from that, it is the best hotel in town.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LAI2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 August 2013

Decent hotel in a great location.
Breakfast buffet is simple but acceptable.
Rooms are nice, up to date but cleanliness leaves to be desired.

Facilities are decent but maintenance need to keep attention as it is clearly slipping.

The restaurant is poor, don't waste you money just go outside for your dinner.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nuphar007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2013

This hotel has a very bad laundry service. the laundry sheet says same day return but it never did. i had to called the room service to remind them again and again to return my clothes which was sent 2 days ago. Do not count on them for their over charged laundry service which needs constant reminding to get them returned. the coverall charge a piece is at RM30 which makes no sense. i hope the management makes more improvement on this.

  • Stayed August 2013, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Chowwei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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sabah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2013

new hotel and located in the middle of the city . is better to book early coz its always fully book .
walking distance to many food joint and clubs . the in house restaurant is also quite good breakfast has many choice

Room Tip: ge the view facing the sea
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeannaChong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phuket, Thailand
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 July 2013

Pros:
This hotel is only one year old and is very clean. It is right in the middle of everything so you can walk anywhere in town. There is plenty of parking outside for when you will not be inside long.

Cons:
The service is horrible. Housekeeping always forgets to put something in your room (towels, laundry bags, etc...). You have to call every morning and ask them to collect your laundry or they will not collect it until afternoon which is too late to receive it back the same day. Sometimes they do not collect it until afternoon even though you call at 8 am. You have to call every evening and ask them to bring your laundry to your room. I complained to the manager about the horrible service and not receiving my laundry back. He did not care and said I would be charged for it even though it is a day late.

Room Tip: I paid RM350 a night for a king size bed on the 8th floor.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rmarks77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Aifa Labuan

Property: Hotel Aifa Labuan
Address: Jalan Tun Mustapha, Labuan Town, Labuan Island 87007, Malaysia
Region: Malaysia > Sabah > Labuan Island > Labuan Town
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Labuan Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Aifa Labuan 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Hotel Aifa Labuan Labuan Island/Labuan Town

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