I travelled here on business mid 2013 & again early 2014.
Location is great, right in the heart of Labuan. That unfortunately, is where the good point's end... It really is poor.
Rooms are average, large enough but not very clean. The A/c in the rooms is not up to much either, the hotels only just over a year old but I struggled to sleep because of the heat.
The service is really TERRIBLE!! Some of the worst staff I have encountered. Room service is laughable, half the menu is never available and the other half is vile. Asking for tomato ketchup will usually get you a plate of sliced tomato's. Laundry is always late, housekeeping forget to put things back in to your room like towels/soap etc. Staff speak little English.
Wifi speed is acceptable.
Verdict: I would not stay here again!!! Try the 'Dorsett Grand' instead, it's just a half mile away.
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- Also Known As:
- Hotel Aifa Labuan Labuan Island/Labuan Town