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“TERRIBLE HOTEL!”
Review of Hotel Aifa Labuan

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Hotel Aifa Labuan
Ranked #1 of 2 Hotels in Labuan Town
Macduff, United Kingdom
Level Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“TERRIBLE HOTEL!”
Reviewed 1 May 2014

I travelled here on business mid 2013 & again early 2014.

Location is great, right in the heart of Labuan. That unfortunately, is where the good point's end... It really is poor.

Rooms are average, large enough but not very clean. The A/c in the rooms is not up to much either, the hotels only just over a year old but I struggled to sleep because of the heat.

The service is really TERRIBLE!! Some of the worst staff I have encountered. Room service is laughable, half the menu is never available and the other half is vile. Asking for tomato ketchup will usually get you a plate of sliced tomato's. Laundry is always late, housekeeping forget to put things back in to your room like towels/soap etc. Staff speak little English.

Wifi speed is acceptable.

Verdict: I would not stay here again!!! Try the 'Dorsett Grand' instead, it's just a half mile away.

Room Tip: Do NOT stay here!
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Scottish-Loon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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88 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014 via mobile

This isthe first time i stay in such a disappointing hotel. Been staying at hotel of different places but neveras bad as this.
Suppose check in time is at 2pm but when I reach at 2pm the room is not ready yet. Waited for more than an hour for the room. That only after I made a complain at the front desk.

Stayed April 2014, travelled with family
Helpful?
2 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Labuan Town hotels

4 of 5 bubbles
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4 of 5 bubbles
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4 of 5 bubbles
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5 of 5 bubbles
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Helsinki
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 March 2014

We didn’t actually stay at the hotel, only asked information from the front desk. We had a big problem, all the hotels were full. I called like 15 places before we came in here. The lady at the desk was so helpful; she called like 10 different hotels trying to find a place for us. And thanks to her we didn’t end up sleeping at the streets.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank EmppuL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2014

Checked in there on 04 March to 6 March 2014, booked in advance and paid for 3 deluxe rooms for 2 nights, upon check in at around 9.30pm on 04 Mar, we were told that there were only 2 room avialabe, 2 of my friends had to share a room that night, and was promised an upgrade for 2 rooms for the second night. Second night only one room was upgraded and they denied upgrading of two rooms.

Manager was not avialable for an explanation throughout our stay there.
(excuses were like: went out for dinner/not around/unable to contact/will you back)

Room Tip: Advise not to go to this hotel. "Unreliable"
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suresh Karrunan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motala, Sverige
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 March 2014

A hotel in central Labuan close to most faciities. I spent two nights there i Feb 2014, and experienced it nice and clean.
The service was ok and it is one of the few hotels I stayed in in Malaysia that keep a minibar in the room.
My two night stay costed me 500 RM.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lundin72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2014

This hotel is situated right in the middle of Labuan town, close to any facilities in town by walking distance, i.e. restaurants, shops, banks etc. Also close to Labuan International Port.

Typical 3-star hotel. Had bad experience checking in the hotel. Took about 30mins just to check in, which I found unacceptable.

Rooms is quite standard but dont like the light settings at the corridor. Had this spooking feeling.

The staff at the check in counter are not friendly compared to other hotel I stayed in Labuan. But credit must be given to restaurant staff, very accomodating and helpful.

This hotel is mostly fully book. So, make sure you make early reservation. It is among preferred hotel in Labuan.

Room Tip: early booking required...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edd_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
258 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 11 January 2014

Not a bad hotel but is poorly managed from top to bottom.

The problem with Labuan is the demand for rooms and difficulty getting rooms if you book last minute. For the price this hotel charges, you really do get ripped off.

It's a new hotel that's been open for 2 years but the same problems continue to plague it:

-rooms not maintained/cleaned up to expected standards
-untrained/poorly trained staff
-over priced rooms

The problem lies in the fact the owner and management of this hotel have ZERO hospitality background and are trying to run a hotel with no training or hotel background. This hotel belongs to a rich chinese tycoon from Brunei who is in the electronics business.

So, when you have your shop foreman and your accountant trying to run a nice looking hotel but have not got a clue as to what they are doing, this is what you get.

So much potential WASTED by in experinced management and poorly trained staff.

As to comments below by other travellers:

-why no swimming pool or gym: people who come to labuan don't come for the swimming pools or gym. This is an oil and gas 'town.' People come and go. Day time temperatures are between 34-38 degrees celcius.

-why got beer cans in my fridge: this is a hotel for muslim and non muslims. Why are you offended there are beer in the fridge? Nobody is asking you to drink it or open the cans.
Wierd bruneians.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diving-Addiction00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Aifa Labuan

Property: Hotel Aifa Labuan
Address: Jalan Tun Mustapha, Labuan Town, Labuan Island 87007, Malaysia
Region: Malaysia > Sabah > Labuan Island > Labuan Town
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Labuan Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Aifa Labuan 3*
Number of rooms: 139
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Also Known As:
Hotel Aifa Labuan Labuan Island/Labuan Town

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