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“Too much noise to sleep”

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Homewood Park Hotel & Spa
Reviewed 10 December 2013

We stayed at Homewood Park hotel on a Monday night after moving house with work the next day. The room was good with a tiny bathroom. We sat in the lounge for a pre dinner drink and twice we asked someone to light the fire, which was laid and ready. It never happened.

We really needed a good night sleep, important work the next day.....however at 1.30 the noise from guests downstairs was still keeping us awake. I decided to call reception, it rang for ages and when it was eventually answered, they hung up on me without speaking.

There didn't appear to be any staff on duty to control the situation, which is not what you expect when you pay £255 room rate inc dinner. There are plenty of excellent hotels in Bath, The Francis, The Royal Crescent, Bath Priory etc. Homewood Park falls far short of these other hotels. The Manager offered to remove the service charge from the bill, big deal. Not much to compensate for just 5 hours sleep.

Room Tip: Not room 1, you can hear all the noise from the small dining room, the reception staff and the front...
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  • Stayed: December 2013, travelled as a couple
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3  Thank pinotnoir5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 16 December 2013

Dear Guest

Thank you for your recent review.

I am disappointed to read that you did not enjoy your stay. We pride ourselves on offering the highest levels of customer service so I can only apologise that you feel we let you down on this occasion.

Please be assured that there is always a night porter on duty, I can only assume that he was unable to get to the phone in time when you called down. It is always unfortunate when other guests are the cause of disruption to other guests stays and we will always to do our upmost to ensure everybody has an enjoyable time whilst visiting. However, I am sorry that you did not overly enjoy your stay but I am pleased that you were able to speak with a manager on departure who duly discounted your bill accordingly.

I do hope that we will have the opportunity to welcome you back in the future so that we may restore your faith in Homewood Park. If you do decide to return please do not hesitate to contact me on 01225 723731 to arrange your stay.

Kind regards

Joshua Watts
General Manager

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503 - 509 of 780 reviews

Reviewed 9 December 2013 via mobile

My wife booked a room for the weekend break away from the kids:) the the hotel it's self was so peaceful. We was then taken to our room The was beautiful and clean. Really really recommend this place.

  • Stayed: October 2013
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Thank Alexbathlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 12 December 2013

Dear Guest

Thank you for your review.

I am delighted that you had a fabulously quiet and relaxing weekend away with us!

The team and I hope to welcome you back in the future

Kind regards

Joshua Watts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

We managed to get a two night deal through Travel zoo which also included dinner and breakfast in a junior suite. The accommodation was faultless, the service exemplary, dinner and breakfast were also of a very high standard and we made very good use of the pool, bubble pool, sauna and steam room. Bath is also a lovely city to visit.

Stayed: December 2013, travelled as a couple
Thank Gazm234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 12 December 2013

Dear Guest

Thank you for your recent review on your stay with us.

It is great to read all of your positive comments which I have passed onto the team.

We all hope to welcome you back in the future.

Kind regards

Joshua Watts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

Excellent stay. I can say only good things about this hotel. We were treated like royalty from the minute we arrived. Shown to our fantastic room with a HUGE 7ft bed, then around the hotel and spa. Food excellent, staff fantastic. Advised of local attractions and ways to get the most out of our stay. Definitely will go again.

Room Tip: All rooms and suites are excellent. All very quiet as the hotel is away from the main road - in fact...
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  • Stayed: December 2013, travelled as a couple
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Thank christine k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 12 December 2013

Dear Guest

Thank you for your recent review.

I am delighted to read that you had a great stay with us and enjoyed all of the facilities as well as the local area.

The team and I all hope to welcome you back in the future – maybe take advantage of our January Sale offer!

Kind regards

Joshua Watts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

We were seeking rest and recuperation, with a touch of luxury and that is exactly what we found.
We were made welcome by the attentive staff. Had a delightful suite. Food was excellent. The chef even prepared a special vegetarian dinner menu for me.

Room Tip: Ask for a room with a view over lovely award winning gardens.
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  • Stayed: November 2013, travelled as a couple
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Thank Judy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 12 December 2013

Dear Guest

Thank you for your fabulous review.

I am so pleased that you had a relaxing stay with us and enjoyed all of the facilities and amenities.

The team and I all hope to welcome you back in the future.

Kind regards

Joshua Watts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013

Thank you to all at Homewood Park and Spa for the fantastic stay on the 14th November of this year. My boyfriend had booked this package for me for a birthday treat and it was a surprise that he proposed to me.. The staff were all so attentive and we were delighted to find out on arrival that our room had been upgraded to a beautiful Junior Suite. Our bathroom was huge with a roll top bath and a double shower and our room had a four poster bed. We were very impressed with the Spa and our treatments almost made us fall asleep. The food in the restaurant was so delicious...we had the 6 course tasting menu and the wine pairings were lovely. We really appreciated how the waitress explained the food and wine to us carefully and we were thrilled to have a personalised Congratulations message on our dessert place in chocolate! The champagne afternoon tea was very nice and plentiful- the scones were particularly delicious.

Thank you so much Homewood Park and Spa for such a memorable and special stay. We will certainly return.

  • Stayed: November 2013, travelled as a couple
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Thank Natasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 12 December 2013

Dear Guest

Firstly, may I take this opportunity to personally wish you congratulations on your recent engagement.

I am delighted that Homewood Park will always be somewhere special to you both; when it comes to choosing your wedding venue please do contact our wedding co-ordinator who would be delighted to assist you in anyway.

Kind regards

Joshua Watts
General Manager

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Reviewed 22 November 2013

We travelled from Southampton to this lovely hotel as a surprise for my husbands 50th and he was not disappointed, had to wait a little while to get into the garden room.
The staff were fab, location sooo pretty, will be coming again soon we hope.

Room Tip: Garden rooms quiet but other quests touring the pretty gardens can look straight in your room !! !!.
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  • Stayed: September 2013, travelled as a couple
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Thank LULLY64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh W, General Manager at Homewood Park Hotel & Spa, responded to this reviewResponded 12 December 2013

Dear Guest

Thank you for your recent review,

I am delighted to read that you such a good stay with us for your husbands birthday.

The team and I hope to welcome you back in the future – maybe for a romantic getaway over Valentines!

Kind regards

Joshua Watts
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Park Hotel & Spa

Address: Abbey Lane, Hinton Charterhouse, Bath BA2 7TB, England
Region: United Kingdom > England > Somerset > Bath > Hinton Charterhouse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hinton Charterhouse
Price Range: £105 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Homewood Park Hotel & Spa 4*
Number of rooms: 21
Official Description (provided by the hotel):
Homewood park Hotel & Spa A luxury hotel country house hotel in Bath with a warm and welcoming fusion of the contemporary and the classic. Set in 10 acres of mature parklands and award-winning gardens with gorgeous views over of the beautiful Limpley Stoke valley, Homewood Park is delightfully rural and peaceful, making it a great hotel in Bath. Step inside and you will find the house still retains many of its original features, including exposed wooden floors, antique paintings and roaring log fires, all artfully combined with stylish modern furnishings, fabrics and finishes. During your stay, you can also enjoy our luxury hotel spa which includes a hydrotherapy pool, sauna, steam room and heated outside swimming pool. Our award winning restaurant provides fine dining at the highest quality, another great reason to stay at Homewood Park. The result of this, is a great Bath hotel with a refreshing fusion of the conventional and contemporary cool and chic We are certainly very happy to accommodate and cater for children of all ages. We are also a pet-friendly hotel and for a small fee we are delighted to welcome your dog. ... more   less 
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Also Known As:
Homewood Park Hotel And Spa
Homewood Park Hotel Hinton Charterhouse
Homewood Park Somerset
Homewood Park Hotel & Spa Bath/Hinton Charterhouse

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