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“Staff Problem!”
Review of Surrone House

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Surrone House
Ranked #2 of 4 Gretna B&B and Inns
1 review
“Staff Problem!”
Reviewed 2 September 2008

The accomodation was lovely, clean tidy lovely spacious rooms however the staff ruined the whole stay for me. I was staying for my sisters wedding, the lady who ran the hotel was rude to me for 2 days, complained and banged on my door about other guests that had nothing to do with my stay..wouldnt let other guests have breakfast because they where 2 mins late! and when it came to paying the bill tried to charge me £20 more than I was originally quoted.
I would not stay here again!

  • Disliked — Staff
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank 1234Teesside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
curlerGretna, Proprietor at Surrone House, responded to this review, 22 December 2008
We regret to note this review, there was a problem in the bedroom caused by the guest which resulted in the extra charges.
We hold breakfast at least an extra 10 minutes for late comers, cereal and toast is available for up to 30mins beyond normal breakfast hour.
Other members of the party attending the same wedding, were found to be smoking in a non-smoking room, and were disturbing other guests and were respectfully requested to reduce the noise.
We pride ourselves on our friendly and courteous welcome to all our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Surrone House

Property: Surrone House
Address: Surrone House Annan Road, Gretna DG16 5DL, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Gretna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Surrone House 4*
Number of rooms: 11
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Also Known As:
Surrone House Gretna, Scotland

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