We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff Problem!”
Review of Surrone House

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Surrone House
Ranked #2 of 4 Gretna B&B and Inns
Teesside
1 review
“Staff Problem!”
Reviewed 2 September 2008

The accomodation was lovely, clean tidy lovely spacious rooms however the staff ruined the whole stay for me. I was staying for my sisters wedding, the lady who ran the hotel was rude to me for 2 days, complained and banged on my door about other guests that had nothing to do with my stay..wouldnt let other guests have breakfast because they where 2 mins late! and when it came to paying the bill tried to charge me £20 more than I was originally quoted.
I would not stay here again!

  • Disliked — Staff
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1234Teesside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
curlerGretna, Proprietor at Surrone House, responded to this review, 22 December 2008
We regret to note this review, there was a problem in the bedroom caused by the guest which resulted in the extra charges.
We hold breakfast at least an extra 10 minutes for late comers, cereal and toast is available for up to 30mins beyond normal breakfast hour.
Other members of the party attending the same wedding, were found to be smoking in a non-smoking room, and were disturbing other guests and were respectfully requested to reduce the noise.
We pride ourselves on our friendly and courteous welcome to all our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

65 reviews from our community

Traveller rating
    53
    9
    2
    1
    0
See reviews for
21
23
4
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Hotels you might also like...
Also consider these accommodations in or near Gretna
0.1 mi away
Hunters Lodge Hotel
Hunters Lodge Hotel
#4 of 5 in Gretna
150 reviews
0.1 mi away
Solway Lodge Hotel
Solway Lodge Hotel
#5 of 5 in Gretna
309 reviews
0.4 mi away
The Gables Hotel
The Gables Hotel
#1 of 5 in Gretna
884 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Greens at Gretna
Greens at Gretna
#2 of 5 in Gretna
416 reviews
0.6 mi away
Smiths at Gretna Green Hotel
0.5 mi away
The Gretna Chase Hotel
Show Prices
Show Prices
Show Prices

Been to Surrone House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Surrone House

Property: Surrone House
Address: Surrone House Annan Road, Gretna DG16 5DL, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Gretna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Surrone House 4*
Number of rooms: 11
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Surrone House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Surrone House Gretna, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing