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“Excellent Hosts.” 5 of 5 bubbles
Review of Surrone House

Surrone House
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Surrone House
Ranked #2 of 4 Gretna B&B and Inns
South East England
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent Hosts.”
5 of 5 bubbles Reviewed 5 August 2009

How accommodating can hosts be? Well Christine and John Ross are excellent hosts and made us feel like members of their family. The welcome was so warm that you couldn't ask for anything more. You are always greeted with a smile and nothing is ever too much trouble. We are getting married in December and booked this guest house so we could find out about the surrounding area. After our 2 nights stay we now wish that we had booked our wedding party into this guest house. Keep up the good work Christine and John.

  • Stayed August 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alcosunup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
    49
    8
    2
    1
    0
See reviews for
19
21
3
4
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
isle of wight
1 review
4 of 5 bubbles Reviewed 3 August 2009

We were travelling on a Charity Cycle ride from the Isle of Wight to Isle of Arran,thgere was back up team and cyclist, 5 of us,we were treated very well.The owners were helpful, friendly and polite, all of us said we would stay again.

  • Stayed July 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank backupteam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teesside
1 review
2 of 5 bubbles Reviewed 2 September 2008

The accomodation was lovely, clean tidy lovely spacious rooms however the staff ruined the whole stay for me. I was staying for my sisters wedding, the lady who ran the hotel was rude to me for 2 days, complained and banged on my door about other guests that had nothing to do with my stay..wouldnt let other guests have breakfast because they where 2 mins late! and when it came to paying the bill tried to charge me £20 more than I was originally quoted.
I would not stay here again!

  • Disliked — Staff
  • Stayed August 2008, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 1234Teesside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
curlerGretna, Proprietor at Surrone House, responded to this review, 22 December 2008
We regret to note this review, there was a problem in the bedroom caused by the guest which resulted in the extra charges.
We hold breakfast at least an extra 10 minutes for late comers, cereal and toast is available for up to 30mins beyond normal breakfast hour.
Other members of the party attending the same wedding, were found to be smoking in a non-smoking room, and were disturbing other guests and were respectfully requested to reduce the noise.
We pride ourselves on our friendly and courteous welcome to all our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Surrone House

Property: Surrone House
Address: Surrone House Annan Road, Gretna DG16 5DL, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Gretna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Surrone House 4*
Number of rooms: 11
Reservation Options:
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Also Known As:
Surrone House Gretna, Scotland

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