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“home from home”
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Review of One Chapel Terrace

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Very good
53 reviews
The Cottage
External living
The bathroom
The open plan kitchen
Great walks
Beautiful surroundings
Crystal clear water
Dogs welcome
Pets Welcome
Rear view
Stunning scenery
Bedroom
Bedroom
Fantastic area
Dining area
Lots of wonderful walks
St Lawrences Church in the village
Church
Mother nature at her best
Glorious
Scenery
Complimentary selection of toiletries
Rear view
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Crosby Ravensworth, Eden District, Lake District, Cumbria, England

Reviews from our community

Very good - based on 53 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Kate K
Preston
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Pointless”
Reviewed 16 September 2014 for a stay in September 2014
2
people found this review helpful

It's hard for us to get away, care in for my mother, working around everyone's jobs, animals to sort out, you get the picture - so it's important that things go well! Important to me anyway but apparently not to this cottage manager!

I should have known it boded ill when we pulled up at the accommodation, to see all the rubbish and recycling from the last guests, piled outside the front door; what a mess it looked but we opened the key lock (something I really like on a rental, lovely to just let yourself in, no stress) and ventured inside.
The kitchen is impressive, spacious with a lovely island, the pictures don't do it justice and the living area is roomy too, with plenty of space to lounge and eat. It's all a bit dusty and things don't work and the TV is at an odd angle off the wall and there's an out of order log burner dumped there but overall, it's comfy,

The housekeeper had left a note that the dishwasher hadn't finished when she left! 'how hard can it be to time the dishwasher?' I thought but I emptied it and put everything away.
Most of the cleaning products were running out, there weren't many toilet rolls, or towels and in the fridge was a small loaf and a tiny milk, which was pointless imo.

The stairwell leading upstairs is gorgeous, beautifully finished in wood and glass but again, upstairs it's only 'ok', squeaky beds and not enough lamps and things don't work but the upstairs bath is nice - speaking of bathrooms, there's another one downstairs in the entrance hall, good shower and great to have a downstairs loo but the seal round the bottom of the shower was rotten and filthy and the tiles are porous and damp, I'll post a picture.

The cottage has a nice flow, it's a good layout with patio doors onto the outside area at the back, which is where the hot tub is situated. Hmmm, the 'hot' tub? it was 34 deg when we arrived and felt cool, anything lower than body temp. 37.5 will feel luke warm and it did!
and it just got worse from there.
What a let down, we persevered thinking it might warm up and had somehow got cool on the last guests watch but it never did. The family arrived that first evening and again the next morning and shot off to put their bathing stuff on but I knew they were going to be disappointed and they were! Their faces when they got in the tub were a picture, I was embarrassed.
I rang the manager Adele [--] on Sunday morning, when I'd finally found a phone signal by walking down the street and she was cold, unfriendly and barely interested, she waffled something about the controls, as if to blame US!? and then said she'd email me some instructions.
Absolutely terrible customer service. It's easy to get instructions from the net, the point was we tried and it just wasn't working. The impression Ms [--] gave, was that any interest she did have, was in 'getting the engineer out' for the NEXT guests!

We all sat in the cool tub that last night discussing the cold water, making a half hearted attempt to make the best of it but as Paul's son's say, 'staying at that place was pointless.'
There's no view to speak of, it's a communal garden at the back, the washing line is by other people's cottages far away from yours, it's quite noisy from next door; the utensils in the kitchen leave a lot to be desired, there were essential things missing and the microwave was a health hazard, the metal stripping from the inside....don't bother

I've made a complaint to Adele [--] since and she's been very abusive and evasive and i'm now trying to obtain a refund via my credit card company.

There are hundreds of lovely cottages with hot tubs in Cumbria, so do yourselves a favour and choose one of those - and avoid Chapel Terrace like the plague.

Stayed 6th - 8th Sept 2014. Kathryn, Paul, Shane, Lizzie, Michael and Ben the Border Collie.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The kitchen decor
Liked least: The 'cold' hot tub!
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway People with pets
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Sep 2014
Hello, Again i apologise that you found such issue with our cottage.
As we are a self catering property, the welcome pack and toiletries are entirely complimentary to enable our guests to freshen up and perhaps enjoys a cup of tea or coffee after their journey.
We are part of a beautiful rural community and we pride ourselves on recycling as much as possible after every stay, as not only is this environmentally friendly but it raises much needed funds for our village school.
In our listing we inform our potential guests that beyond each private patio area there is a large shared garden, this is to make the most of the rolling Cumbrian Hills to the rear.
The Hot Tub had merely been placed on 'Sleep Mode' and can easily be corrected by pressing to buttons as I explained in our telephone call and emails, Im sorry this wasnt carried out.
As you know, I part refunded your stay as a goodwill gesture as we wish to every guest to feel at home and fully enjoy their stay at our cottages.
Please contact me again if you have any further issues/questions and I will do my utmost to please you, kind regards Adele
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lois D
Yorkshire
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“home from home”
Reviewed 4 August 2014 for a stay in August 2014
1
person found this review helpful

What an absolute gem of place this was.

We had a fantastic weekend stay here. 6 of us stayed for 2 nights as we were competing in Total Warrior in Shap. This was ideally located as it was easy to get to and not far from the event.

The cottage is lovingly decorated to a very high standard, was immaculate and very clean. There is a huge kitchen with all necessities and kitchen equipment provided, even had the lovely little touch of providing bread and milk. The space made it easy when cooking on mass for 6 hungry mouths.

The bedrooms are all spacious and comfortable - plenty of room for everyone to move about and get ready in. Bathrooms were both good sizes and to a high standard.

The hot tub was the high point for us! We absolutely loved it!

There is also a spacious back garden area which would be ideal for when the weather is good - we had torrential rain so sadly didnt get chance to appreciate it.

Cannot recommend this place highly enough - will definitely be returning!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Hot tub!
Liked least: ran out of hot water for showers quickly
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura F
Manchester, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing”
Reviewed 16 July 2014 for a stay in July 2014

Can't rate this place highly enough, its so good we rebooked within the week to return in Autumn with friends at their cottage next door.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mollenr
1 review
“Enjoyed our stay, beautiful location”
Reviewed 15 July 2014 for a stay in July 2014

Beautiful cottage in beautiful location.
Little disappointed hottub not working at first but quickly resolved. Meal on Friday at local pub ( highly recommended). Good base to get anywhere in Lake District, will be going back
Thanks Adele

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrvineMrs...
Irvine
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A must to visit.”
Reviewed 9 July 2014 for a stay in June 2014
1
person found this review helpful

We stayed at this cottage for a weekend family break, and have to say we were not disappointed in any way. Everything is there for you, the hot tub is a bonus, although we didn't get it to function to capacity- we put this down to in-experience of using it !! but enjoyed what we got. You have to eat & drink at the butchers arms, the food is first class. We are looking to book this again, its just trying to find when !!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location, and the peace and quiet.
Liked least: Having to leave !!
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathleen...
Manchester
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely Wonderful !!!!!!!!!!”
Reviewed 15 June 2014 for a stay in June 2014
1
person found this review helpful

If you are looking for beautiful scenery, peace and quiet and comfort look no further. Stayed here with my boyfriend and another couple for 3 nights which just wasn't long enough at all. The house is stunning! very cosy and welcoming, very modern with all the amenities you need. The Hot tub was my personal favourite and the huge back garden space makes the stay all the better. I would highly recommend this place to anyone you will not be disappointed at all. I can't wait to return here again !!!!!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything was perfect!!
Liked least: nothing to complain about
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaje86
Warrington, United Kingdom
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beautiful, peaceful friendly get away”
Reviewed 27 April 2014 for a stay in April 2014
2
people found this review helpful

The cottage is absolutely stunning. The downstairs is bright and the living area and kitchen have everything you could ever need. The rooms upstairs are bright and so well decorated. I have to say that the whole cottage is decorated well! The kitchen is fab. There is a lush hot tub with lights that is great for relaxation, with a beautiful view of rolling hills. The village is small and the people were very friendly. We didn't eat in the pub but the staff were very welcoming.
All in all a luxurious cottage which offers a peaceful break.
Thank you so much

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and fittings!
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Children0
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