I am from Jaipur and I am a very frequent traveler to India and abroad, but for a friend’s wedding we stayed in Radisson blu ‘Greater Noida’ from 18th- 22nd April 2014, we took 5 rooms. The behavior from the hotel staff was completely unexpected the room service and housekeeping staff was very professional and nice but the management staff and the front office staff really needs some professional training. I wonder what are they doing in a service industry.
At the time of check in they were pretty fine but in the evening suddenly the rules changed we were not allowed to get anything from outside not the liquor bottle or anything. A very special lady was arriving at 1 LATE NIGHT . The moment she checked in all the security staff including your manager on duty MAYUR was out talking very rudely to the girl as they wanted to physically check their luggage. And when we came down to talk he called all his security to threaten us may be plus his security was to rude and when I told them ill call the police but abusing and talking rudely to the lady alone at this hour of the day then he left and let us go.
I thought to let this go after the lady manger apologized for their behalf but today after 20 days they mail our travel agent that they forgot to add 2 extra beds, and we should pay more what we dint even use.
I was so fed up up of this hotel. I would never like to visit a Radisson property again if this is how you treat you guest, our travel agent mention to them us as a VIP guest. I wonder how they treat the guest every day.
Every morning the front desk calls and asks “Sir are you checking out today?” and every day I have to tell him no we would be checking out on 22nd
On the last day I called then at 11.30 and ask them to make our bill and they gave us the bill at 3pm and wanted to charge us the half day extra. For late check out and they mention a facility of xpress checkout.
I really want the north or India head of Radisson should take a serious action against this complain as it completely ruins the name of the chain. The service and professionalism, we all expect from the Radisson group was clearly not there.
- Official Description (provided by the hotel):
- The Radisson Hotel Greater Noida is located in the heart of downtown Greater Noida in the National Capital Region of Delhi (NCR). A day trip to the Taj Mahal is made possible by our close proximity to the Taj Expressway, which connects the hotel to Agra in less than two hours. India Expo Mart is just 5 minutes drive from Radisson Greater Noida, and we are the closest hotel to the new Formula 1 Circuit (opening in 2011). Golf Course and many shopping options are conveniently located nearby. ... more less
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- Also Known As:
- Radisson Blu Greater Noida Hotel Greater Noida