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“Good and not so good”
Review of Stapleford Park

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Stapleford Park
Ranked #1 of 1 Hotels in Stapleford
Certificate of Excellence
Reviewed 7 August 2014

We stayed at the end of a mini tour around the midlands and overall we were disappointed.

The Good:

The house is beautiful. A truly grand and unaltered country house which has an architectural integrity lacking in other country house hotels such as the Four Seasons Hampshire which has been recently extended to accommodate the hotel. The grounds and especially the gardens are beyond compare, some of the loveliest in the county. From every aspect the views are very special and for these reasons the hotel has some good qualities.

The not so Good:

As other reviewers have said the service is patchy. We were warmly welcomed and our bags taken from the car to our room. The front desk staff are kind but over stretched and there is a lack of personal service that I would expect at this price level. We stayed one night on a dinner and breakfast package in a manor room (Bloomsbury) at £304. The room was a long walk up and down three flights of stairs, no lift, along an extensive corridor with very loud carpeting - the public areas were very warm and it was not a hot day - 22 degrees. Our room was a good size, but far too warm with no aircon and the windows had been closed with the sun shining in. A less than brilliant fan was provided. The bed was far too small for two people - a 4 foot 6 at best and given how warm the room was, did not make for a good nights sleep. The mattress was old and not comfortable. The decor is very smart, but little details... the inset light over the bed had a blown bulb, the plumbed towel rail in the bathroom leaked all over the marble floor, which was very cracked and missing a section at the end of the bath. The shower head could not be adjusted and the lighting was dim. There was no fridge or mini bar, there were no coffee/tea making facilities. The TV was rubbish - a 14 inch cheap supermarket model. The wifi took 3 different codes before it would work (repeated calls to reception) and was then very patchy. The plug sockets are at floor level and therefore would not fit my iMac. There were no plug sockets close to a mirror for the hairdryer. The switch by the bed did not turn off the main room lights. I was offered a newspaper and then charged for it. We had massages booked in the spa for 10am - check out is 11am not 12 - and I asked for a 12:30 check out so we wouldn't feel hassled. Not possible as there was a big wedding the next day. This made us feel like second class guests which for £300 a night is NOT ok.

However, our supper was wonderful - great service, wonderful food. The Muzak was overpowering and unnecessary.

Loved the physical property and the wonderful grounds and this could be a great hotel - but it's not there yet and has a way to go - not worth the money unless you get a great deal.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank tryanythingonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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480 - 486 of 967 reviews

Reviewed 7 August 2014

The spa treatment and therapist was absolutely lovely, I would go back again for that. I had to
changed the time for lunch and had it confirmed but the restaurant expected us half an hour even though I had double checked with the Spa Reception earlier. We met our men who had played the parkland course which apparently was OK!! Sadly the cost of a soda and lime £3.50 when at a good Bedfordshire golf course it is .70p. I am told that afternoon tea in the main house is well worth a visit. Maybe, just maybe I will try it one day!! I don't mind paying extra to make trips nicer, but hate being stung!

  • Stayed: August 2014, travelled with friends
    • Cleanliness
1  Thank Lindyloo2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

There are certainly many mixed reviews of Stapleford Park on here and there is a theme about inconsistency of service. I would agree with that, but the redeeming features of this hotel and what makes it special are the incredible setting and extensive grounds and the willingness of the hotel to arrange all sorts of family activities. We stayed for a weekend and did clay pigeon shooting, archery and falconry. The birds that the falconer showed to us were some of the largest I have seen in one of these displays and the chap who talks you through it all is just wonderful. Stapleford has a well kept croquet lawn set up with the kit ready for you to play whenever you want, we had at least four matches. There is also a slightly wild pitch and putt, a boules area lit at night and a giant chess area. I've stayed at many country house hotels which all charge far more than Stapleford and have much less to do. Yes, there are niggles about service; they do need a few more staff at breakfast and also serving the terrace both day and evening. The food is fine but the mains and puds were far better than the starters. I found the breakfast food excellent, but they do struggle to stay on top of supply both of food in the serving dishes and plates and glasses etc. The menu outside of the dinner, bed and breakfast package is expensive, especially sandwiches for lunch. We ate in a smaller room not the main dining room and if anything it lacked atmosphere as there was no background music at all and very few other guests until later in the evening. I think the issue is that Stapleford looks incredibly grand but doesn't provide the perfect service to match, but in my view its prices reflect that. Despite those niggles, it is one of the best places I have found for providing plenty of space and a great deal of fun stuff to do for all of the family and I would heartily recommend it for this purpose.

Room Tip: We had a standard room overlooking the croquet lawn, Amanda I think it was called and it perfectly f...
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank feedbackmatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

The house and grounds are breathtaking. The location has vast open vistas which are utterly lovely. The house is welcoming and immensely grand at the same time. It was lovely just to wander and explore. There are very pretty and rambling gardens, and a full scale church in the grounds. The nearby fitness centre looks to be very well-appointed, with treatment rooms incorporated into the elegant old stable block, and including a studio and gym. The pool is not in the fitness centre – it’s in the main house, and after we looked at it, we decided not to use it. It was not of a very good standard and the chlorine smell and the heat were overpowering. It looked distinctly unappealing.

We had a twin room (Peacock) on the 3rd (top) floor, in the roof space. It is a lovely, pretty room, with views to the front and side of the house. The ragged and stained blinds, and the stained headboards let the room down – and this could be easily remedied with replacement toning items. There are no tea/coffee making facilities in the room – take a travel kettle! A small decanter of sloe gin was placed in the room, which was a nice touch, although somewhat spoiled by the warning notice that one would be charged £48 (or something), if the decanter were to be taken away. I prefer country house hotels to be notice-free – (e.g. Cowley Manor does this perfectly). The towels and robes looked grubby. Another niggle: Housekeeping re-folded our towels on the rail after we had used them, so we didn’t know which towel belonged to which person, which was slightly disconcerting, and unnecessary.

There is a lift – but it is rather tucked away – near the kitchen. It has old-fashioned concertina metal doors and would be dangerous for children to use. I have to mention that we really didn’t like the colour and design of the carpet on the stairs and landings – huge gold curlicues on a green background – rather like a cinema, and which made one feel quite dizzy and prone to missing one’s step – and there are many steps to the 3rd Floor.

We had dinner on the first evening. The waiting staff are professional but not friendly. The advertised complimentary canapés and drinks in the bar pre-dinner turned out to be 3 rather unsophisticated rice balls (one each!) and any drinks had to be paid for. A pint glass of a rather insipid soda and lime cordial (with no discernible lime cordial in it) cost a staggering £5.50. The main dining room, sadly, does not have a pleasant ambience. The room should be fabulous, with its carvings by Grinling Gibbons, and beautiful mouldings. However, the lighting is too bright; the clashing fabrics of the furnishings (especially the chairs) and the worst kind of musak coming from a small CD player near where we were sitting, made it rather like being in a cafeteria. My friend asked for the musak to be turned off, or down, about 4 times, but every time someone turned it down, someone else came along and turned it back up. Despite the advertised dress code, there were people in T-shirts and trainers, and children running about. One small boy managed to set his hair on fire from the candle on our table! The smell of burnt hair did not add to the ambience. Fortunately, the boy was unharmed. My friends enjoyed their meal choices, but my duck was rather fussy and didn’t taste very fresh. We all agreed that the quinoa starter’s delicate flavours were overpowered by very bitter and overly strong raw onion. However, the desserts were delicious. The portions were small. Many of the dishes involved paying a supplement for those on package deals, which was off-putting. We saw other people eating items such as Spaghetti Bolognese, which were not on the menu. Our dinner was included in the package (Secret Escapes) yet the prices of the items were added onto the bill (a friend who lives locally joined us for dinner) and a 10% service charge was levied on everything, which meant that we were expected to pay a service charge on items that had actually been part of a package. In fairness, this was removed when we queried it. We ate at a local pub on the second evening.

The breakfasts were very good quality, although the cooked items had deteriorated – e.g. the bacon was leathery, and the eggs were tough, from being kept warm in the large roll-top warming dishes. There was a fair choice of fruit and the usual accompaniments, although items were left to run out and not replenished.

Newspapers were advertised as complimentary, but were charged at £1 each day.

Overall, despite some misgivings, we really enjoyed our brief stay. It is a truly lovely place, but certain aspects need tweaking to bring the hotel up to a standard more befitting this glorious establishment.

Room Tip: 'Peacock' is a fairly large and pretty room on the top floor (in the roof space) with lovely...
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank GadaboutSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

My husband booked us into Max for a weekend stay in July, and the experience was perfect from start to finish. On arrival we checked in with reception who were lovely, in such a beautiful reception 'lounge',and hen went straight to the spa for our treatments. The area is wonderful as a converted stable block courtyard, and the therapists were great. Unfortunately we arrived too late for the classes but the gym& studios look lovely. We then had a picnic in the grounds which was lovely in the sun, then played boules and croquet- such a quintessential English hotel!
The evening food was just outstanding, with amazing cocktails in the bar before and afterwards.
Breakfast was lovely, and whilst I agree with previous reviews a buffet is not completely in line with all other fantastic service, there is an omelette chef and the staff in the waitress will take orders from the menu if desired, therefore no complaints.
Overall such a special weekend which we would fully recommend.

Stayed: July 2014
Thank Sophie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We were given a "DiscoverMelton Mowbray "package as a wedding gift !
Which entitled us to a two days at Stapleford Park Hotel ,we arrived two days after our wedding ,so this was our mimi honeymoon ! The hotel was informed of this prior to our arrival on the 5th June 2014
It was arranged for us to arrive before 2pm ( we arrived 1-30 pm ) to enjoy a cream tea in the restaurant prepaid !
After checking in and being shown to our room which was beautifully furnished we went down for tea !
Then things went wrong we gave our order to the abrupt waitress ! Who then returned after a minute loudly demanding our Free cream tea voucher ! Of which we knew nothing about ! She walked off then another waitress came up and also asked for the said Free Cream Tea Voucher !
Again we said we didn't have a voucher and this had all been pre arranged ! People in the restaurant were looking at us quite bemused ! This continued until to be honest we felt so embarrassed we didn't want the said Free Cream Tea ! The cream tea arrived which involved One tiny scone each on a piece of slate with a small amount of jam and butter! ( whilst the rest of the tables around us were partaking of a 3 tier sandwich,cake and scone feast !
After quickly leaving we went reception to complain about the way we were spoken to and treated in the restaurant ! The restaurant manager came into reception ,did not apologise to us but said well come back I give you free drink ! Which we refused!
We then left to walk the grounds which are stunning !
Retuning to our room we ask for coffee which we were told tea / coffee making facilities were not put in the rooms but we could phone down for some to be sent up ! Okay !
We phoned down for coffee 45 mins later ,we phoned again and then finally a knock at the door 50 mins wait and were handed a kettle ,with cups / saucers and the usual sachets ! !
We had assumed they meant fresh coffee would be sent up !
The evening meal was ok nothing special no one was in the bar afterwards ! The barman was ok so we had an early night
Breakfast the next day was not easy to find ! We walked into reception to ask ! No one there so back again down the corridor to see a young concierge who we asked where do we go for breakfast ,he just pointed and said Down there ! We found a room with continental breakfast things around but no waiters tables or chairs just sofas so we started to help ourselves to orange juice and then finally the head waiter arrived and then showed us to a table in the side room !
The staff in the hotel were all foreign workers with no manners apart from the receptionist ,head waiter and the housekeeper !
We were also kept waiting for our other vouchers for 2 hrs so we could leave the hotel to go and experience cheese and brewery tour !
What a let down we had expected so much from this luxury hotel ! The setting is absolutely stunning ,the interior exceptional but the staff treatment of us was appalling ! We have stayed in many hotels allover the world and to be honest this one rates at the bottom !
There are photographs of so many celebrates who have stayed there I sincerely hope they were treated better !

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
6  Thank JulieMaria333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

We recently stayed at Stapleford for the weekend of a family wedding, along with the other wedding guests. It was amazing. The venue is beautiful and the staff couldn't have been more helpful or pleasant - we felt they all went the extra mile and seemed excited to be part of the wedding. It became our home for the weekend. Shanine was a wonderful wedding coordinator and Pam (one of the managers) so lovely to us all that several guests thought she was family. Guests loved the individual characterful rooms, and the cottages were ideal for groups of friends to stay in. The beds were unbelievably comfortable!
Everyone enjoyed meals in the restaurants and bars on the Friday evening (the wedding party had a family meal in a private stunning room and the food was delicious). Breakfast on the Saturday morning was very good. We enjoyed delicious and well presented canapés in the orangery and on the lawn after we had arrival back from the wedding service at the beautiful Whissendine Church in the afternoon. Staff were so attentive and welcoming. The wedding breakfast which followed was superb - full of favour and perfectly cooked. Once again the staff were wonderful with the wedding coordinators and managers quietly and efficiently ensuring all flowed along seamlessly.
We had the wedding breakfast in the Grand Hall where there are fabulous chandeliers and the addition of beautiful draping of the room by an external event company and amazing flower displays transformed the room to simply stunning. Dancing in the main house allowed the beautiful lounge to still be used as such with other rooms used for bars and relaxation. The extensive outdoor patio area also provided a welcome relaxing area to meet and chat during the evening. The beautiful grounds provided the perfect backdrop for evening fireworks.
Then of course there was the relaxing spa, along with the gym, tennis and golf facilities, all of which were well used by the guests, as were the lovely swimming pool and outdoor garden games. There was something for everyone.
We had brunch before leaving on the Sunday and after such a full weekend there were many wedding related items to be managed and sorted and again staff were incredibly helpful.
We cannot praise the hotel enough for helping to make the wedding simply wonderful and leaving us with the happiest of memories. Our expectations were truly exceeded - thank you Stapleford for making us so welcome. We just wish we could do it all again in slow motion! Thank you so much.

Room Tip: The Sanderson Suite is a perfect room for the bride and bridesmaids to prepare for the wedding in wi...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank family0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stapleford Park

Address: | Near Melton Mowbray, Stapleford LE14 2EF, England
Phone Number:
Region: United Kingdom > England > Leicestershire > Stapleford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Stapleford
Price Range: £163 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Stapleford Park 4*
Number of rooms: 55
Official Description (provided by the hotel):
Set in 500 acres, Stapleford Park offers a wide variety of country pursuits and leisure activities including shooting, riding and falconry. And after a day in the fresh country air, our house guests and members always look forward to a delicious, freshly prepared evening meal in one of our dining rooms and a night cap in the library. Our luxurious bedrooms, all individually designed, guarantee a good night’s sleep in style. ... more   less 
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Also Known As:
Stapleford Park Hotel Stapleford
Stapleford Park Melton Mowbray

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