We stayed at the end of a mini tour around the midlands and overall we were disappointed.
The house is beautiful. A truly grand and unaltered country house which has an architectural integrity lacking in other country house hotels such as the Four Seasons Hampshire which has been recently extended to accommodate the hotel. The grounds and especially the gardens are beyond compare, some of the loveliest in the county. From every aspect the views are very special and for these reasons the hotel has some good qualities.
The not so Good:
As other reviewers have said the service is patchy. We were warmly welcomed and our bags taken from the car to our room. The front desk staff are kind but over stretched and there is a lack of personal service that I would expect at this price level. We stayed one night on a dinner and breakfast package in a manor room (Bloomsbury) at £304. The room was a long walk up and down three flights of stairs, no lift, along an extensive corridor with very loud carpeting - the public areas were very warm and it was not a hot day - 22 degrees. Our room was a good size, but far too warm with no aircon and the windows had been closed with the sun shining in. A less than brilliant fan was provided. The bed was far too small for two people - a 4 foot 6 at best and given how warm the room was, did not make for a good nights sleep. The mattress was old and not comfortable. The decor is very smart, but little details... the inset light over the bed had a blown bulb, the plumbed towel rail in the bathroom leaked all over the marble floor, which was very cracked and missing a section at the end of the bath. The shower head could not be adjusted and the lighting was dim. There was no fridge or mini bar, there were no coffee/tea making facilities. The TV was rubbish - a 14 inch cheap supermarket model. The wifi took 3 different codes before it would work (repeated calls to reception) and was then very patchy. The plug sockets are at floor level and therefore would not fit my iMac. There were no plug sockets close to a mirror for the hairdryer. The switch by the bed did not turn off the main room lights. I was offered a newspaper and then charged for it. We had massages booked in the spa for 10am - check out is 11am not 12 - and I asked for a 12:30 check out so we wouldn't feel hassled. Not possible as there was a big wedding the next day. This made us feel like second class guests which for £300 a night is NOT ok.
However, our supper was wonderful - great service, wonderful food. The Muzak was overpowering and unnecessary.
Loved the physical property and the wonderful grounds and this could be a great hotel - but it's not there yet and has a way to go - not worth the money unless you get a great deal.
- Official Description (provided by the hotel):
- Set in 500 acres, Stapleford Park offers a wide variety of country pursuits and leisure activities including shooting, riding and falconry. And after a day in the fresh country air, our house guests and members always look forward to a delicious, freshly prepared evening meal in one of our dining rooms and a night cap in the library. Our luxurious bedrooms, all individually designed, guarantee a good night’s sleep in style. ... more less
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- Also Known As:
- Stapleford Park Hotel Stapleford
- Stapleford Park Melton Mowbray