I have stayed 100+ nights in the Small Luxury Hotels (SLH) over the years. This one was so far the weirdest of all.
We had booked a Deluxe Room with a really nice lake view, I also ask for that in an additional information.
Booking is a mess. Since their websites reservation did not work, I tried to contact them via email. They answered to me 3 days later after I managed to book a room through different site.
We arrive to the hotel, everything is ok. They tell us that we are upgraded to a suite (very nice!) and told us would we like to see the spa before we head to the room. We did and saw this amazing spa with suite rooms etc. Very nice.
Then the [--] starts to hit the fan..
We are taken into the suite, with a nice red decor. However it had a garden view and very very partial lake view. Since I was at Lake Como and paid almost 3k€ for the stay, I needed to have the lake view as I asked.
We then asked if we could have the Deluxe room, since it is with a view to the lake. They told us that it would be in a different building and we do no like it etc. Still, I had seen the pic and wanted to see the room. We arrived to the room with a golf cart since it was a very steep hill. The buildings interior decor was copied from a cheap Las Vegas hotel. When we entered the room, we were met with a bunker-looking view to the lake, just awful. Some cheap furniture in the dark and very narrow balcony. Room decor was just cheap.
At this point I told the personal that if these are the only choices, We take this one and leave the next day. The lady smiled and left.
I immediately went to internet and found for the same day a room in Villa d'Este, other side of the lake (recommend that one!). Then called the reception that we are leaving, can they pickup our stuff and get our car.
Ones we got our stuff outside, the marketing manager (lady) popped by and asked don't we like the room. We told them that we we're suggested two rooms and both were not what we had booked. At this point they recommended another one (which suddenly is comes available at this point). I told them since they had not given us what we booked, we would leave to another hotel which we booked already.
Now the funny part: Marketing manager asks the servant standing next to us in Italian did we have a camera with us? I did not say anything to her but smiled when she looked at me. I did have my iphone and the below pic is from that room.
Pool. Make sure its open before you go there. Outdoor pool was closed (Ville d'Este was open)
Summa Summarum, if you are ever at Lake Como, stay out of this hotel. Eventhough the spa looks great, the hotel itself lacks the luxury it promises to deliver.
- Official Description (provided by the hotel):
- CastaDiva Resort & Spa is a five-star luxury resort located on the east side of Lake Como, in the lovely village of Blevio, only 5 km from Como and 57 km from Milano Malpensa International Airport. The Resort consists of seven villas for a total of 73 rooms plus 2 private Villas and it is surrounded by a luxuriant botanic park over an area of approximately 26,000 sqm. A place of excellence and exclusivity, perfect for a romantic weekend or a week of vacation on the lake. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, 5viajes2012 S.L., HotelQuickly, HotelsClick, Evoline ltd and getaroom.com so you can book your Casta Diva Resort & SPA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Casta Diva Hotel Blevio
- Casta Diva Resort & SPA Lake Como, Italy - Blevio