This was just a one night stay which we had paid up front as we had a very early appointment in Cheltenham the following morning . We booked a superior 'room only' on line ( no breakfast ) after reading the website which boasted 'charm with the superb standards of modern comfort' . We were allocated room 21 at the end of the corridor. The room with 2 windows was spacious and overlooked the busy road at front and corner of the hotel...so there was constant traffic noise. The decor was 'shabby' and the furniture old fashioned. The dressing table was 'sticky' to the touch..... The drapes on the windows were drab and depressing and the carpet of the same colour dated and did nothing to stop the constant creaking of the floor beneath. The bed which was supposed to be a king size, was not and was a 4 poster with a mattress, which sagged in the middle. The frame over the bed moved, which was a bit disconcerting. There was only one bedside cabinet, as the other was used to prop up the tea/ coffee facilities on the other side if the room. The bathroom was very old fashioned, with a shower with curtain over the bath which did not drain fast enough so we were left stood in 2 feet of water ! The internet was slow and we gave up trying to use it. In the evening when we returned from dinner ( at another venue ) there was a dirty tray outside our room which was still there in the morning ! After an awful night's sleep in the uncomfortable bed we left feeling 'cheated' and very disappointed. The receptionist was nowhere to be seen, either in the evening or the following morning, or we may have voiced our displeasure at the time. I have now complained online, via the website, but to date, have not received even an acknowledgment..... Need I say more ?
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- Also Known As:
- Rising Sun Hotel
- The Rising Sun Hotel Cleeve Hill, Gloucestershire