On first sight, this looks like a great resort. Superior rooms are in bungalows - these appear quite small - and the more expensive deluxe rooms in a hotel style block. The grounds are not extensive, but appear well maintained.
Upon arrival, we were pleased to be offered a free upgrade to a deluxe room and were escorted to the room. The room was very clean and well appointed. From there on however, things went badly down hill.
It became rapidly apparent that the bulk of the resort had been booked by a huge coach party staying for one night as part of a visit to the nearby Mae Fah Luang royal palace. We soon discovered that the walls between rooms were extremely thin - even a TV in the adjoining room sounded deafening - and one could clearly hear conversations in the adjoining rooms.
Those who know Thais will know that they love karaoke, and like all Thai music, this must be played at maximum volume. The coach party were accommodated in the function suite next to the restaurant, the noise being so loud that we found it impossible to eat in the restaurant, and thus asked for our food to be delivered to our room. The food that was delivered was amongst the worst Thai food I have ever eaten and we could neither of us other than pick at it; I've had much better food from a B20 food stall on the street, and regret that there were no food stalls in the area.
Breakfast next morning was poor - at best tepid and little selection. Worse was the arrival of mini buses bearing a large group of Thai pensioners who were deposited at the restaurant for breakfast, thus placing further strain on the staff, who seemed unable to cope. The previous night's coach party left to be replaced by another coach party, giving a feeling of "deja vu".
After the previous evening's culinary disaster, we decided to eat farang; this was equally unappetising and appeared to have come out of a tin, and then adulterated with MSG. We were once again treated to that night's coach party's karaoke.
The following morning, as we left the resort, another coach party arrived, thus leading me to suspect that the proprietors have sold their souls to the one night coach party market.
If you are happy in the company of boisterous Thai coach parties and to eat near inedible food - served by charmless staff - this is the place for you. If not, avoid.
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- Also Known As:
- Poonyamantra Resort Chiang Rai Province, Thailand - Mae Chan