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Novotel Lombok Resort and Villas
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Reviews (1,992)
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Reviewed 15 November 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 19 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 November 2013 via mobile

My girlfriend and I recently stayed here and really enjoyed it. The staff are very friendly and helpful, the room was great and although the pool was smaller than it looks on the photo, it was great to jump in on hot days. There's wifi throughout the resort and free mini-massages on the beach in the morning. Nothing was too much bother for the staff - I.e they even happily helped organize a surprise birthday cake delivered to our room. (Thanks again guys!).

The breakfast was good, and we hired a moped from just outside the resort and toured the area. Defiantly check out the local surf beaches - they're beautiful! The resort restaurant is great with a live band, and there's also lots of other nice local restaurants too. If you're in the south side of Lombok, defiantly come check this place out!

Stayed: November 2013, travelled as a couple
2  Thank wilburshark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 18 November 2013

Dear wilburshark,

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are happy to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities.

Thank you and we look forward to the opportunity of being of service to you again in the future.

Warm regards,

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Reviewed 13 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 18 November 2013

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Reviewed 11 November 2013

We arrived unannounced and without reservation. We got a 15% better rate (everything comparable) via Agoda than their own best rate. Strange policy, I would think.
Probably the best venue in disappointing Kuta Lombok. The whole set-up is kitschy, disguised as a self invented Sasak village. Anyhow, the pool is great, the beach is wide, but with a heavy type of sand. The bars are OK and so is the food. As everywhere in Indonesia, the wine is over the top, but the meals are cheap.
Despite its set up, the hotel feels a bit anonymous, but maybe that's because we only stayed for 18 hours.We probably will not come back as we prefer Singgigi.

Room Tip: Always be aware if you want a tsunami view villa at the beach or prefer a 2nd floor hotel room.
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PieterdeN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 18 November 2013

Dear PieterdeN,

We thank you for giving us the opportunity to arrange room accommodation at Novotel during your recent visit to Lombok and to allocate your time to share feedback with regards to your stay with us.

We much appreciate your comment although It is sadden to hear that our effort to blend and to preserve local Sasak culture is considered kitschy. We would like to share that we had to consult with the local chief of village first should we want to put something new, even to install the "RE" the traditional Sasak roof, it has to be done by the local villager as per their custom.

Further, We also appreciate your comments on our short comings as they assist us by pointing out areas where we can improve in which will be given the utmost priority.

Once again thank you for staying with us and we look forward to welcoming you back in the future.

Warm regards,

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Reviewed 10 November 2013

Good room, good food, great beach. Loves to wasting time at the beach, enjoy the sun, walking on the white sand. When you checked out, you'll feel likes you get fully recharge and ready back to your real life

Stayed: November 2013, travelled on business
Thank Pandu W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 17 November 2013

Dear Pandu W,

We thank you for giving us the opportunity to arrange room accommodation at Novotel during your recent visit to Lombok and for sharing your experiences with regards to your stay with us.

We are very glad that your trip had been enjoyable and your stay pleasant. Your generous comments on our products and services will inspire us more to strive better.

Once again thank you and we look forward to have the opportunity to welcoming you back at Novotel in the future.

Warm regards,

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