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“A good family friendly hotel” 4 of 5 bubbles
Review of Novotel Lombok

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Novotel Lombok
Ranked #2 of 11 Hotels in Kuta
Certificate of Excellence
Perth, Australia
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A good family friendly hotel”
4 of 5 bubbles Reviewed 27 April 2014 via mobile

We decided to spend a bit more and stay here as we have a 14 month baby. The staff were very friendly and welcoming. There are pools suitable for all ages and it was very relaxing. The massages at the spa were great. The buffet breakfast was quite good but the food was a bit disappointing. We ate out most nights as the dinners we had at the hotel were very average and not cheap. I'd recommend eating in Kuta itself.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sineadceinwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 30 April 2014
Dear Sineadceinwen.

Warm greetings from Kuta, Lombok!

Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

Thank you for your feedback which we much appreciate with regards to Food & Beverages as they assist us to improve. Rest assured that your valuable comments have been immediately acted upon by our respective Heads of Departments for further improvement.

Thank you once again for your kind comments and we hope that you would give us a chance to welcome you back to the resort in the not too distant a future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,742 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

Novotel Lombok was the perfect place to stay for a family. Beautiful spot to rest and relax on the beach or by the pool. Staff were all very accommodating especially the beach guys (Cakra) who arranged activities during the day and a great game of volleyball in the evening. Novotel was a little way out of town but they had plenty of transport options and many drivers sit just outside the main gate. The deluxe rooms were very modern and clean but if I stayed again I think I would pay a little extra and stay at the garden villas. You can surf straight out the front of the hotel at Sagar Reef or take a bemo road to many surf breaks around the area.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 30 April 2014
Dear Jen M.

Warm greetings from Lombok Island!

Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent visit at Novotel Lombok.

We are delighted to read that you enjoyed your stay and wish to thank you for your gracious comments about our product and services.

Your special mention of our associates has been shared with them and they were very elated to receive such compliments.

Once again thank you for sharing your feedback and we hope to have another opportunity of welcoming you to the resort in the near future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mtubatuba, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 April 2014

Our first trip to Indonesia and Novotel Lombok was a good choice.Staff friendly and provided good service.Most of our meals were eaten on the beach near the pool as we had grandchildren with us.Staff at beach kiosk very good and nothing was too much trouble.....the only negative regarding staff was they were a bit scarce around the busy times ....between 12 and 2-----when one is wanting to order drinks and lunch......we will certainly recommend Novotel to friends ...thank you

Room Tip: We were in the hotel .great and I'd recommend if you have small children.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 349Suek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 26 April 2014
Dear 349Suek.

Warm greetings from Lombok Island!

Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent stay at Novotel Lombok and we are delighted to read that you had a wonderful stay with us.

Your remarks and suggestions are much appreciated as they help us improve both our service and our product.

Please be certain that they are well noted will be given the utmost priority in our improvement plan.

Once again thank you for sharing your feedback and for choosing Novotel Lombok as your holiday destination.

We look forward to the opportunity of your return visit and to have the privilege of being of service to you again in the future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
308 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

This is cetainly not Bali - good! If you have done Bali and looking for another view of the real Indonesia then Lombok is certainly worth it. Novotel is in a very quiet end of the island. Lots of nice, safe places to walk. Nice beach in front (very few kids selling stuff!) however the surf was too big this week. Water is crystal clear (no plastic bags to be seen). We went down to Tanjong Anna - one of the most beatiful beaches ever seen. Quiet and the surf was good, but watch out for the reef. Only 20 mins from Novotel.
Novotel food was good and prices surprisingly low. Seafood buffet was great. Breakfast menu gets a bit boring. wine list was minimal and expensive (advice - BYO).
We took a pool villa and found it good value.
Staff were also very well trained and friendly.

Room Tip: Go for a pool villa.
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 26 April 2014
Dear Andrew H.

Warm greetings from Kuta, Lombok!

Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services,team members, products and facilities. All concerns that you have raised are well noted and much appreciated. Please rest assured that we have taken necessary actions to improve those points.

Once again thank you for sharing your feedback and I hope to have another opportunity of welcoming you to the resort in the near future.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

First trip to Indonesia and will definitely return to Lombok and in particular this hotel.

The staff were professional, and excellent quality of service. They were always friendly, polite and nothing was too much trouble for them and all carried out with beautiful smiling happy faces. So rare to see anywhere else.

Kuta is a lovely peaceful area and the Novotel and resort is a beautiful relaxing place to stay.

I cannot recommend it highly enough. i will be back next year.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Arlene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 21 April 2014
Dear Arlene W.

Warm greetings from Kuta, Lombok!

We appreciate the time and effort to share valuable feedbacks during your recent stay at Novotel Lombok.

We are delighted to read that you enjoyed your stay and wish to thank you for your generous compliments on our services , facilities and team members, I have shared these to the team and they were most pleased.

Thank you once again, for sharing your wonderful experiences with us and that you will recommend Novotel Lombok as a place to relax. We look forward to having you return to our lovely resort in a not too distant future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset, uk
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

We have just spent 5 nights as a family of 4 in the hotel. The hotel grounds are lovely, very natural and in keeping with traditional lombok and the environment and well maintained. The beach is beautiful- rugged and untouched (as is the whole area), very lush surrounded by Palm trees, vegetation and water buffalo. Staff were very friendly, polite and helpful.
We had hoped to walk from the hotel into kuta village along the beach for dinner/drinks each night, stopping off along the way, but unfortunately this wasn't possible due to the sand on the beach being quite difficult to walk on (very soft and deep- but good workout!) and there are no restaurants or warungs on the beach (we had heard that the government had taken a lot of them down recently). However, you can walk into the village by the road (about 25 minutes) or use the hotel transport which is 35000 each way (£2).
We only ate at the hotel once due to the price, and this was the biggest negative for us. The cost of food and drinks in the hotel was well over double what you pay outside of the hotel, plus they then add tax on top. The same goes for the spa- whilst it was a lovely treatment and still much cheaper than at home, it was over double the cost of treatments anywhere else. If you do decide to have a treatment in the spa, then it is 20% discount between 9-11am.
Another negative would be about the beach sellers. There are a lot of beach sellers, mainly children who were quite persistent and not easily accepting a polite decline. The hotel doesn't support child sellers, and the security guards were quite proactive in moving all the sellers away from the guests in the hotel (however, they soon ran back!) my advice if you don't want to be pressured by the sellers, is to choose seating on the beach a bit back, or to ignore them when they ask (I only say this as even those guests politely declining seemed to still get pressured, whereas those that complexly ignored it weren't).
We walked left from the hotel along the bridge and climbed the hill- amazing views over the bay. There is also a beach restaurant to the left further along.
We went to a restaurant called 'astari' one evening, which is just outside kuta up the hill. It is a a vegetarian, Indian themed restaurant with homemade drinks, cakes and meals, overlooking the bay. If you get a chance then go at sunset.
Overall, we had a lovely time, kuta area is beautiful, so rugged and untouched still and novotel is a beautiful resort and a good base to either enjoy and explore the area or just relax and take part in the activities the hotel offers.

Room Tip: We found there to be a lot of inconsiderate guests, speaking loudly when returning to their rooms at...
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank marmoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 21 April 2014
Dear marmoo.

Warm greetings from Kuta, Lombok!

Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent stay at Novotel Lombok and we are delighted to read that you had a wonderful stay with us.

We wish to thank you for your generous compliments on our services , facilities and team members. on the other hands, we would like to apologize to your unpleasant experience with the beach seller, as you witnessed yourself that we had tried hard to over come this problem however it was not an easy task as it is also experience by other resort in other part of Lombok.

Once again thank you for sharing your feedback and for choosing Novotel Lombok as your holiday destination. We look forward to the opportunity of your return visit and to have the privilege of being of service to you again in the future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Novotel Lombok is away from the hustle bustle of the more touristy areas and it is a great place to chill and re energise. The staff are all very polite and helpful. I love the beach cabanas where I spent most of late mornings and afternoon. They also have an on site dive center and spa, which is great if you want to take a break from lying about on the beach. However, the spa is only mediocre. The therapists are good, but the towels smelt of stale massage oil.

Downside is the beach, although lovely and secluded, is littered. I found plastic water bottles lying around on the beach and other natural debri. Other reputable beach resorts where I have stayed have always someone cleaning the beach every day.

Overall, I had a nice relaxing holiday.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maypeng2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, 21 April 2014
Dear Maypeng2014.

Warm greetings from Kuta, Lombok!

Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

Thank you for your feedback which we much appreciate with regards to Spa as they assist us to improve. Rest assured that your valuable comments have been immediately acted upon by our respective Heads of Departments for further improvement.

We also share your view point with regards to the debris that come to our beach. We are very concern with the environment therefore we actually has a daily beach cleaning activities, however if it is during low tide or after raining the beach will look that no body look after it. Nevertheless, we have taken noted your point for future improvement.

Once again, we apologize for the inconvenience caused and we do hope that despite the issues raised, overall you had a memorable stay.

We look forward to the opportunity of being of service to you again in the future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Lombok

Property: Novotel Lombok
Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Kuta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

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