I couldn't of been more disappointed when I first got to this hotel. After reading some of the reviews and looking at some of the pictures I had high expectations for this place. We booked a Villa with a private pool which was £173 for the first night which disappointingly didn't include any breakfast, this was was a further £14. This was the beginning of Novotel's "Hospitality" they pride themselves on.
A few nights earlier I had the pleasure of staying at The Sudamala Suites in Senggigi, Lombok. We had a Villa with a Private Pool which was £155 per night which included a very good breakfast. The Sudamala Villa was clean, well designed with a high standard of detail (highly recommended). The exact opposite of the Novotel's Villa. Upon entering the villa complex, room 608, my immediate thought was I've been ripped off. The pool was surrounded by an overgrowth of plants and bushes, the sun loungers where dirty and soaked right through and the hut in the corner was dirty and unprepared. I dont know about you but if im in Lombok and I am paying £184 per night for a room I at least expect it to be prepared for our arrival. The room itself was dark and small and the best thing about it was I could leave the next day and move to a £60 room the the main block out the back. Dont waste your money on these Villas as the are awful and so over priced its criminal.
The next 3 nights I stayed in a £60/night room in the main block where i was immediately happier. The beach is not white sand as people claim but is a sort of tiny grain, like balls which your foot sinks into and is very difficult to walk on but looks great from the sunbeds. There are plenty of sunbeds for everybody and they are quite big and comfortable. Apart from a small attention from the usual Lombok sellers its rather peaceful and uneventful. When I visit these places I usually get to know the local beach sellers and have a laugh with them as you get things a bit cheaper and once you have bought something they generally leave you alone. No exception here. Dont be scared to engage the younger generation and they are quite fun to talk to. Eddie and Mario sell the best coconuts on the island for 20k.
The food in the Novotel is of a poor standard and seriously over priced, as are the drinks. It is quite an isolated Hotel in some respects but you can hire a scooter for £5 per day and the roads are quiet and safe. Dont eat here too often as Kuta has a few good restaurants if you venture outside. I got the opinion that the hotel was not interested in promoting anything outside the Hotel and thought of you as a prisoner inside there camp. You are a little bit. I felt the money this Hotel must be making they could at least promote the wider community which they try very hard not to. Everybody should benefit from the tourist $$ not just big multi nationals.
After all that, this is the only real hotel in Kuta apart from a few home stays. The outside area is possible one of the best Ive seen in Asia, unspoiled, and extremely beautiful. In the future better hotel chains will develop this beautiful area (unfortunately) and the Novotel will lose all its customers. But for now its the best option in the area just don't waste your money on the private pool villa rooms.
As for the front Manager who thinks he has to respond to every post on tripadvisor. This just makes you look like you have some sort of personality complex where you have to try to justify people experiences. You dont... just leave it....
- Official Description (provided by the hotel):
- Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Southall Travel, Ebookers, ACCOR, Priceline, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Cancelon, getaroom.com, Evoline ltd, Hotel.de and HotelQuickly so you can book your Novotel Lombok reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Lombok Hotel Lombok
- Lombok Novotel
- Novotel Lombok Kuta