We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Chapters Hotel and Restaurant
Nearby Hotels
Wainstones Hotel(Great Broughton)(Great Value!)
US$106
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$96
Priceline
View Deal
  • Free Wifi
  • Free Parking
The Treebridge Hotel(Middlesbrough)
US$121
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Blue Bell Hotel(Middlesbrough)
US$67
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$67
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$152
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$147
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$71
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
US$84
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$77
PremierInn.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$263
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Highfield Hotel(Middlesbrough)
US$44
Booking.com
View Deal
  • Free Parking
  • Restaurant
Longlands Hotel(Middlesbrough)
US$54
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$52
Orbitz.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (355)
Filter reviews
355 results
Traveller rating
183
109
36
17
10
Traveller type
Time of year
LanguageAll languages
183
109
36
17
10
Show reviews that mention
All reviewsgourmet nightgourmet packagepetit fourshandmade chocolatesthree course mealtwo coursesexcellent nighton arrivalmarket squarebelly porkexecutive roomsmall hotelnext morninghigh streetblack puddingyorkshire breakfastsunday lunch
Filter
Updating list...
201 - 206 of 355 reviews
Reviewed 15 March 2014 via mobile

It's been a while since we've been here but it's still very good. I booked it as a surprise anniversary meal for my good lady. We were slightly late but welcomed with enthusiasm by the staff. Really good starter, I had the black pudding and the belly pork as a main. My wife had the cheese soufflé and chicken. The staff (all very young) were very friendly. The wine was good but slightly over priced.

Stayed: March 2014, travelled as a couple
Thank wilbo63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 19 March 2014

Dear Wilbo63

Thank you for taking the time to write this review.

It is great to hear that our guests do return and that nothing changes with the level of service offered here at Chapters. Victor does take pride on ensuring all our guests are treated with a very professional manner at all times.

I have passed your comments onto Victor and the team and we look forward to seeing you again in the near future.

Regards

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Just spent a very enjoyable night in Chapters. Building is a bit of a warren of stairs but given its age, and charm, this was expected. Room was very clean, the shower was great and the bed was very comfortable. Service was very friendly and helpful. The breakfast was simply fabulous. Freshly cooked and excellent. I would recommend on that alone! So much nicer than a soulless Travellodge etc. I give it 4 only on the basis that parking on a Saturday is a challenge (it uses the very large parking area in the market square) - not their fault I know! Highly recommended.

Room Tip: Avoid the front rooms on market days - noisy (they are above the bar as well.)
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank beetlesquasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 19 March 2014

Hello Beetlesquasher,

Thank you for taking the time to review Chapters Hotel.

We are over the moon to hear that you have enjoyed your time here with us. Comments such as yours really do make us realise that we must be doing things right.

The car parking is always a frustration for our guests and also our staff especially Fridays too.

We do look forward to seeing you again soon at Chapters and I have passed your positive comments onto the whole team

Regards

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

I picked this Hotel on the strength of it's reviews, but although the food was splendid; superb haddock risotto and excellent veg, the staff were decidedly lacklustre in terms of service.
The room was clean but shabby with the two flights of stairs depressing and in need of redecorating

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Br1dgewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 19 March 2014

Dear Br1dgewater

We thank you for taking the time to write your review. We are disappointed to hear that you did not enjoy your stay here at Chapters Hotel. We have tried to contact you personally to solve any issues you may have had.

We do continuously update the hotel, but as you can imagine with a 250 year old listed building, there are some areas, (such as the 1st to 2nd floor staircase) which we are quite restricted with changing.

We recently completed a full decoration of the reception areas on the ground floor, including the first staircase.

We do hope you will return again in the near future to see our improvements.

Regards

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Just returned today from a night at Chapters having booked the Gourmet stay. We stayed in room 1 our friends in room 2. Both rooms were spotlessly clean and comfortable with a view looking out onto the pretty market square. From arriving at reception and being greeted by the ever so helpful General Manager this set the tone for our stay. Staff obviously follow the lead and nothing is too much trouble. I doubt it is impossible for them to say "no". Their manner is friendly and helpful without being overbearing. The meal in the restaurant was very good and service yet again first class. I did wonder having booked the package whether we would be paying supplements for certain foods but everything on the menu was included unless you chose extra side dishes (which you really do not need as the meal is plentiful). Breakfast the following morning was equally as good in a nice relaxing atmosphere. Overall the gourmet stay is great value for money and well worth it. All four of us would definitely return and would highly recommend this hotel. Thank you for a very enjoyable weekend.

Stayed: March 2014, travelled with friends
2  Thank annie52england
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 10 March 2014

Dear Annie52england

Thank you for taking the time to complete this lovely review of Chapters Hotel & Restaurant

We are pleased to hear that you have enjoyed our Gourmet Night Special - it is an extremely popular promotion and we do love to hear that our guests have enjoyed their time with us.

I have passed your comments onto the whole team and we do look forward to seeing you again in the near future.

Regards

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

Visited Chapters for a belated birthday lunch with friends, excellent service.
The two course specials were excellent value with a good choice set in a nice dinning room.
Would recommend this lovely Yorkshire eatery.

  • Stayed: March 2014, travelled with friends
    • Value
    • Service
Thank StocktonSween
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 10 March 2014

Hello StocktonSween

Thank you for your lovely review of our lunches here at Chapters Hotel & Restaurant.

Our 2 course lunches are proving to be extremely popular and with reviews such as yours they will grow stronger.

We are pleased to hear that you enjoyed your time here and we do look forward to seeing you again in the future.

Regards

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews