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Chapters Hotel and Restaurant
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Reviews (355)
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Reviewed 29 April 2014 via mobile

Visited to enjoy dinner with my fiancé for our anniversary.

Arrived into empty bar but soon corrected as a waiter appeared and sorted out pre-dinner drinks with a friendly approach and very efficiently.

Presented with menus and order was taken once again extremely well. We ordered glasses of wine to come with different courses and most of the time this is forgotten in most places however delivered right on cue...!

Food was presented brilliantly and tasted amazing. The homemade bread was immense and included in price (bonus), Risotto cooked perfect, pork belly on my main was delicious and my fondant dessert was sooo good.

Service from the two team members working on the 28th was efficient but not obtrusive and both really knew what was going on.

Thank you we will be back!

Stayed: April 2014, travelled as a couple
Thank 1988Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 30 April 2014

Dear Johnny121

Thank you for taking the time to compete this great review

Victor does take pride in the training of his staff and it really gives him immense pride when his customers praise his team.

I have passed your comments onto the whole team and we do look forward to seeing you again in the near future.

Regards

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

Dear Victor and Team
Jim and I wish to thank you most sincerely for making Ben and Helen's wedding day so perfect. The attention to detail and the professionalism of the entire crew was second to none. Many of our guests have commented on the friendliness and helpfulness of your staff. The quality and quantity of the food was outstanding.
Once again thank you very much and I know that we shall be back to sample more of your delicious food and hospitality, 5 stars in every respect.
Regards,
Karen & Jim

  • Stayed: April 2014, travelled with family
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Thank Cathedralview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 26 April 2014

Dear Cathedralview (Karen & Jim)

What a lovely review you have sent.....

I am over the moon to hear that the day went well for Ben & Helen - the place looked absolutely stunning when I popped in before it started

I know the hard work that Victor and the team put into each and every wedding and praise such as yours really is fantastic to hand to them

I have passed your comments onto them all and we do look forward to seeing you again in the near future

Best Wishes

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

Ex stay on Gourmet Deal. Amazing value with all the extras! Food heavenly. Great chef. Hotel is staffed predominately by young people and they were polite and professional in their different roles. They are a credit to the Hotel Management.

Room Tip: We slept in Room 8; pretty and modest sized room, standard bed, comfort/temperature fine; quiet room.
  • Stayed: April 2014, travelled as a couple
    • Value
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Thank scouselassLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 26 April 2014

Dear ScouslassLiverpool

Many Thanks for your time in writing this review.

We really do appreciate comments such as yours and I have pass them onto the whole team

Victor and Victoria do take pride in the training of the staff and when we receive reviews such as yours it really does make us feel we are doing it right...

We look forward to seeing you again in the near future

Best Wishes

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

We have been staying at Chapters on and off for the last five or six years when visiting family and friends in the area as it is so convenient for us. We have stayed at other hotels in the area but always seem to come back to Chapters when there is availability. We try and book an executive room as the beds are king size rather than a standard double. The rooms are of a good size and the bathroom in room 2 is enormous. The only downside with the bathroom is the poor shower. We had a problem with the TV not working when we arrived at the hotel but this was quickly resolved. If you want a hotel with 24 hour room service then this hotel is not for you as there are no staff available at the hotel from around midnight until breakfast the next morning. The rooms at the front of the building can sometimes be a bit noisy when the pubs turn out and especially if you are staying when the farmers market is on (which I think is about once a month) as the vendors start erecting their stalls quite early in the morning.

Room Tip: Try and book an executive room if you want a king size bed rather than a standard double
  • Stayed: April 2014, travelled with family
    • Value
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1  Thank lorp861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 15 April 2014

Dear Lorp861

Thank you for taking the time to write this review.

I am pleased to hear that you have enjoyed your time here.. I have taken on board your comments about the shower in Room 2 and will look into that...

We look forward to seeing you again in the near future.....

Best Wishes

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

This is the second time we have enjoyed the two night break in 8 months. The service albeit from mainly young staff could not be faulted they were friendly and couldn't do enough for you. The food on both evenings was excellent, good portions, nicely presented and tasty. Val Boyers was superb and her singing in the Bistro was intimate and relaxed. The bedrooms are individual and yes there is a small amount of noise occasionally to be expected. I slept like a log both nights !!! Yes the hotel is quirky it is small and old, but that's part of its charm. If you want 5 star luxury and high prices then go elsewhere. This break offers excellent value for money. Give it a go you won,t be disappointed.

Room Tip: Pay for the superior rooms 1 and 2
  • Stayed: March 2014, travelled as a couple
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1  Thank Colin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded 15 April 2014

Dear Pontelandords

Thank you for taking the time to write this lovely review.

Chapters Building is a 250 year old listed building and we have always tried to be sympathetic to it's character.

Val is such a popular lady here at Chapters, and as well as her playing twice a month, she does actually perform at the majority of the functions held here too.....

We are pleased to hear that you have enjoyed your time here and do look forward to seeing you again in the near future.

I have passed your comments onto the whole team and especially to Victor (GM) and Victoria (Head Chef) so they can relay them to their teams.

Best Wishes

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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