We stayed from 31/12/11-2/1/12, the same dates as in Dec 2010. The rooms are a good size and the food is good. The suite we occupied had a sofa and dressing area. The reception area retains enough olde charm to spread a little of it throughout the hotel. We have always found the staff to be helpful and cheerful.
However a word of warning, if you don't book direct with the hotel, double check your booking prior to arrival. I booked through Booking.com in mid Dec 2011 for one room for two nights. On arrival we were told that our reservation showed two rooms for one night. The system also showed a similar reservation for an individual with a similar surname to mine booked on 10/11/11.The receptionist said that he would delete the similar reservation from the system. We were just relieved that we could stay for two nights and not one and though no more of it.
Checking out took a good humoured 20 mins and needed the attention of three members of staff. Although the receptionist did not say and because he had enough to do ie. trying to manipulate the system to produce an invoice which concurred with my calculation of our stay, I did not enquire but I think that it was my booking that had been deleted from the system and not the similar one..
All was well until I received my bank statement showing that I had been debited by the hotel despite settling on departure.
My initial attempt to dispute the duplication was met with speedy responses, but ultimately resistance. I escalated my dispute to the General Manager Mr Alvari and was promised a response within 48 hours. Thanks to the friendly and professional assistance of Judith Campbell, the matter was resolved within 24 hours. Judith is just who you need to meet at a time when you think that the only useful use of your head would be to bang it against a wall Thank you both. Normal service has resumed. We look forward to our next visit.
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- Also Known As:
- Copthorne London Gatwick Hotel Copthorne
- Copthorne London Gatwick Crawley
- Copthorne London Gatwick Hotel Crawley
- Copthorne Hotel London Gatwick West Sussex