We booked a one night Airport stayover with a £90 Room and Breakfast rate. On arrival at this hotel a short bus ride from Gatwick, it looked gorgeous from the outside with lake and quaint old buildings. Inside the reception and dining areas kept the theme going however our room left a lot to be desired. It was small and very outdated with the smallest bathroom at any hotel we have ever stayed at with very thin walls between rooms.Breakfast was buffet style and OK as we had a special room and Breakfast deal but isnt worth the standard charge of £14.99 each. On arrival at the hotel despite reserving the booking on my credit card, they took a £50 deposit which they don't mention anywhere on their website. This seems odd for a hotel that is in effect just an airport hotel where I would have prefereed to have paid on arrival so I could check out quickly the next morning for my my flight. I cleared my account in cash the next morning but on arrival at Gatwick found they had took the balance off my card as well. I had to spend an hour before leaving Gatwick ringing them up speaking to a very unhelpful call centre staff, being put on hold and being passed around before being fobbed off and promised my cash refunded that day for it to be over a week. I would not stay here again! To sum it up, it looks nice outside but at the end of the day compares to a Travelodge style airport hotel.......very pretenious and expensive!
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- Also Known As:
- Copthorne London Gatwick Hotel Copthorne
- Copthorne London Gatwick Crawley
- Copthorne London Gatwick Hotel Crawley
- Copthorne Hotel London Gatwick West Sussex