I tagged this hotel onto the end of our mini break as a treat for my boyfriend as we had a late flight home. We booked a standard double room, this was NOT what i expected and most definitely not what is advertised on the website.
If you are looking for a dated room, with grubby decor, stuffy, a Bathroom from the 1970's in a hotel that is really a 2* that's disguised by a 4* rating, then this is the Hotel for you.
You had to be under 4 feet to use the shower which has a grubby shower curtain. The basin waste was rusty and broken, the tiles were grubby, the toilet didnt flush properly, oh and we had a man (staff we presume) come into our room at 8am, not sure who he was or why he came into the room at that time of the morning.
When we complained, we had a stand off with one of the staff behind the desk who finally offered us an upgrade but would charge us for it. He was unpleasent and unhelpful. When i asked to speak to the manager, he was the gentleman stood behind the man on the desk who didnt bother to acknowledge us until i requested it. He was also very unhelpful. We finally got shown an alternative room which was equally as bad as the first.
What this Hotel needs to remember is that whether you book a standard room or an executive suite, if your Hotel is a 4* Hotel then all rooms should be worth that Star.
I have one good point about this hotel and that is Martin, he was very very helpful and couldnt do more for us.
Its safe to say that we will not be returning to this, quite frankly dissapointing 2* (at best) Hotel.
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- Also Known As:
- Copthorne London Gatwick Hotel Copthorne
- Copthorne London Gatwick Crawley
- Copthorne London Gatwick Hotel Crawley
- Copthorne Hotel London Gatwick West Sussex