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“Hotel and parking” 4 of 5 bubbles
Review of Copthorne Hotel London Gatwick

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Copthorne Hotel London Gatwick
Ranked #1 of 1 Hotels in Copthorne
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Hotel and parking”
4 of 5 bubbles Reviewed 20 June 2014 via mobile

1 night stay with airport parking incl 2 course dinner for 2, the hotel is large and we'll located to airport, staff efficient and transfers easy to airport, rooms clean and dinner was reasonable. Ideal for our needs.

Stayed June 2014, travelled as a couple
Helpful?
Thank steve k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 23 June 2014
Thank you very much indeed for posting your review following your stay with us. We were very pleased to read you enjoyed your stay and found the hotel and location to be enjoyable. We are very fortunate to have some beautiful surroundings and yet we are only 10 minutes from the airport. We hope to welcome you back again very soon. Hoping you had a most enjoyable holiday.
Kindest regards
Guest Relations Manager
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1,503 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (306)
Date | Rating
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UK
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

The hotel has a charming old county club look about it. The grounds are very pretty and the room was very nice. The check in was slightly longer than it needed to have been, due to the receptionist asking us quite a few times, if we wanted to upgrade our room or pay for internet. We also needed to give and spell out our whole address instead of just having to give the usual postcode and number.

We did not check in until late so did not get chance to use the sports club facilities but did walk around there and they looked very nice.

Our room was a bit of a walk from reception down a few winding corridors, this was not a problem for us as we do not have any disabilities, and had suitcases with wheels. If you do have any disability it might be worth mentioning it when you book so that you do not get a room too far away.

The 'pub' looks charming from the outside but from the inside is not quite as nice. The bar man was not very friendly. The food was ok. The omelettes were quite thin and unimpressive. We did not have pizza but the lady behind us seemed to be surprised to have hers delivered to her table in box. There are other places to eat within the hotel and we will try one of those next time as they looked really nice.

The parking was very convenient, we parked in the large car park and picked up the car again at the end of our trip. We got a taxi from the hotel to the airport and back again at a cost of ten pounds each way. We could have used the hotel transport at four pounds fifty each, each way but the taxi was more convenient for our early start. However the transport does start early and is very frequent. The time to Gatwick South from the hotel by taxi was about fifteen minutes, as the traffic was quite light.

Our room and bathroom was lovely and clean. The bath was super small, you would have to be a child or very short to enjoy a bath in it, but the shower was good. There was no shower cap in the bathroom which was a shame as I had forgotten mine and did not want to wash my hair as it was quite late by the time I had a shower. The bed was very comfortable.

Overall a very nice hotel, we will stay there again, and hopefully get there a bit earlier so that we can use the pool. Good value, pleasant accommodation, a good start to any holiday.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AstraUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 20 June 2014
Thank you very much indeed for your very informative review. We were very pleased to read you enjoyed your stay. Thank you for all your details which are only very helpful to other guests. We just have a ground floor and an upper floor, we can always allocate rooms on the ground floor close to reception for anyone who might have problems walking. We have noted your comments regarding the food in our White Swan, some guests love to have the pizza in a box so they can take it outside into the gardens if the weather is nice.
We hope you have had a most enjoyable trip and wish to thank you once again for your very detailed review.
Hoping to welcome you back again soon.
Best wishes
Guest Relations Manager
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Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

What a treat it was to spend a night in the Copthorne Gatwick hotel before a long flight. From the moment we arrived we were made to feel valued and welcome. The young woman on reception was skilfully dealing with a slightly difficult situation, putting the guest at ease and smoothing troubled waters by finding an acceptable solution to the woman's concerns. I should hasten to add that there were not of the hotel's making. We were offered help with our baggage and a full explanation of the hotel' amenities. Our room was very large and extremely comfortable, with all the complementary toiletries, tea, coffee milk etc. the hotel was busy, but our room was quiet and we enjoyed an excellent night's sleep. Our evening meal in the restaurant was delicious and beautifully presented, served by courteous and competent staff. I recommend that you book a table, as most quickly filled up. Prices were reasonable for the quality of the food, which was exactly the right combination of familiar with that special, individual touch. Quantities were just right. In the morning our taxi arrived promptly, affording an excellent start to our journey. The bonus is that parking is provided for the duration of our holiday. We happened to spot the valet driving and parking our car with care and attention. We also noticed excellent staff training and close managerial supervision. Highly recommended.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jakki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 20 June 2014
Thank you very much indeed for your complimentary review and particularly for awarding your stay with us 5 stars, thank you ! You appeared to enjoy every aspect of your stay, your accommodation, dinner and services, so thank you once again for your constructive comments and compliments.
We hope you had a wonderful holiday and that we may look forward to welcoming you back very soon.
With best wishes
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galashiels, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 17 June 2014

We stay every year when visiting family. This was our 3rd visit and as always it was fantastic!! Lovely, large room! Excellent food!! Friendly, attentive and hard working staff!!!! The reception staff are very experienced and check in/out always runs smoothly, the bar and restaurant staff really are top class! We had an excellent meal in Lion D'or, beautiful food and excellent service. We always feel very at home in the hotel, lovely bars to relax in. We will be back again next year for certain!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amylshanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 20 June 2014
Thank you very much indeed for your recent review following your stay with us during your visit to family. We are so glad you enjoyed your stay once more and that you were well looked after by our staff. Thank you also for awarding your stay with us 5 stars, that is fantastic. We hope you have had a safe journey home and we look forward to welcoming you back next time.
With thanks and kind regards
Guest Relations Manager
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Ilford, United Kingdom
Level Contributor
2 reviews
4 of 5 bubbles Reviewed 16 June 2014

Had an excellent dinner in the Lion D'Or prior to our departure, the room was rather warm and the plumbing was a bit noisy. Toilet flush was very sluggish, but as it was only one night, couldn't get it sorted there and then although I did comment on the survey form and I did get a reply that it had been sorted so hopefully the next people staying will benefit. The return collection point from North terminal was not very clear (may have been to the person describing it to me!) especially as you cannot see the Premier Inn from the exit of the terminal, would be helpful to have a little map on the leaflet as I was standing in the wrong place. Would consider using again if I was going from Gatwick.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Connie141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 17 June 2014
Thank you very much for your recent review and your nice words. We are so glad you enjoyed your stay and your dinner in the Lion D'or. Our apologies for your slow toilet flush, thank you for bringing this matter to our attention. We have brought your comments regarding the pick up point at North Terminal to our Front Office Manager, we are very sorry it was not made clear to you where to wait. We do hope you will return to us in the future and may we thank you very much for taking the time to post a review. Hoping you had a great holiday.
Best wishes
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N Ireland
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

We stay two nights as the result od a delayed departure at Gatwick. This old worldly hotel has modern facilities and we had two nights very comfortable sleep and an excellent buffet breakfast. The staff were helpful and the whole building very clean and well kept. The initial approach to the front door should not put you off as once inside to relax in the wonderfull atmosphere. It made our delayed departure worth while.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NIrelandRoamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 17 June 2014
Thank you very much for your recent review, it was kind of you to take the time to write, especially after your delay. We are so glad you enjoyed your stay and the surroundings of the hotel as you were not expecting to visit us ! Hopefully, you have had a nice trip and are home safely. We look forward to welcoming you back now you have discovered our hotel ! Thank you once again.
Best wishes
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

Again this year we have stayed at the cop throne gatwick hotel on a park and fly basis. Excellent location and service right from booking through to arriving home to collect car. Staff always smiling and give good service. Will be booking again for next years annual vacation. Well done all

Room Tip: Specify if any disabilities or low room required
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Della H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel London Gatwick, responded to this review, 16 June 2014
Thank you very much for your recent review following your stay with us as part of our "park and fly" package. We are so glad you enjoyed yourselves and that you were well looked after by our staff and your car was ready for you on your return. Thank you so much for awarding your stay 5 stars, that is fantastic, giving a great impression of our hotel to other guests. We very much look forward to welcoming you back next time.
With best wishes
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel London Gatwick

Property: Copthorne Hotel London Gatwick
Address: Copthorne Common, Copthorne, Crawley RH10 3PG, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley > Copthorne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Copthorne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel London Gatwick 4*
Number of rooms: 227
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Also Known As:
Copthorne London Gatwick Hotel Copthorne
Copthorne London Gatwick Crawley
Copthorne London Gatwick Hotel Crawley
Copthorne Hotel London Gatwick West Sussex

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