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“Great Hotel but Food let it down”

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ClubHotel Riu Buena Vista
Ranked #2 of 2 Hotels in Playa Paraiso
Certificate of Excellence
Birmingham, United Kingdom
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Hotel but Food let it down”
Reviewed 23 June 2014

Just spent 2weeks and had a nice relaxing break.the flight with Thomson Airlines was not the best, very cramped 4.5 hours !!!
Very fast check in with great staff in the whole Hotel, bags taken to our room for us , a nice room on the 6th floor with loads of room, we needed more pillows and requested more and got then in 15 minute's .
The pool is great and love that they take any towels away from sun beds that are left before 8 in the morning unless you stay with them, a nice kiddies pool , and Adult pools .

As said before the food lets this hotel down as it is the same thing every 2 nights !!! And you have to stand your ground with the Germans and the Russians as they don't know how to behave and push to the front and ignore everyone else, the tables are cleared away as soon as a table becomes empty , think people with little ones must struggle as no children's food choices .
We went out to playa a few times on the hotel bus and got a Taxi back that was cheap enough €13 - €18 , not much to do in the area , not a good beach at all and a few shops to walk to .
All in all a good clean hotel but this day and age WIFI is a must for most people to check in at home , we spent €80 for the 2 of us over the 2 weeks and could only use this in the main reception and you have to re logon every time you move away .
I would return but only for a week next time , if you want a great clean hotel with great staff this is the place for you , if you likeable very high standard of food third hotel is not for you

Room Tip: If you are a RIU member email before you go
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank sue t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (626)
Date | Rating
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English first
Hatfield Heath, United Kingdom
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2014

we stayed for seven nights checking in no problem we left our bags and went and had something to eat came back all done bags taken to room. staff very friendly nothing was a problem we asked for a kettle and extra pillows got them straight away. food there is something for everyone
never had a problem but the food hall does get very busy they run a free bus booked the night before after 6pm into playa las americas the drop off is a 20 min easy walk into town got a taxi
back for 6euros the room we had was 404c fourth floor over lookin the pool area had the sun from midday till late had a free safe and fridge in room two toilets. the only problem we had was the FLYS! they can drive you mad

Room Tip: room 404c fourth floor overlooking pool area sunny from midday till late
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank mrlazybnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Yorkshire, United Kingdom
Level 6 Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 22 June 2014

Stayed here for a week over half term , let's start booked with thomson . Never fly with them again ! But I'd decently stay in this hotel again ,if we hadn't of ended up in such a perfect hotel with such a friendly greeting my recuperation holiday would have been a disaster. First impression all staff extremely friendly and helpful, room had to be the best in hotel sea and pool view direct , big room very clean , bath shower , fridge for bottles cava, massive balcony , view from bedroom awake to sea views, location as others have said is not remote, I am recovering from broken ankle and was able to walk no problem to local bars shops , free bus 3 times a day to Americas or good bus service 472 to Americas and Christianos just don't read timetable in hotel it's wrong . Food great although as any hotel a little same but had different meal each day due to choice being so much . Pools great cleaned all the time ,bottom pool quieter for relaxing. Evening entertainment ok but by the end of the week we had meet some great people so made our own . Bar staff fantastic friendly and about only hotel where drinks are not limited , bottles cava taken back to room each night . Overall this hotel is perfect .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank HolidaysJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2014 via mobile

Stayed for 14 nights as a couple. Loved the Hotel. Had a great room overlooking the pool and a sea view. The staff were helpful and friendly. Any issues were taken care of promptly. Free buses to Playa Las Americas were provided but taxis were cheap enough.
The only disappointment was the food. It was ample but very repetative. A main meal during the last week was cold and when mentioned was sorted immediately by a senior manager. Two evening meals out, with friends, broke the monotony. Also any wifi was charged and was only available in the main reception block not in the rooms.
However, the RIU brand is still a winner for me.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank Rob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2014

Having stayed at this Hotel in the Winter as a couple it was our first experience of the Summer Season with our family
Two family rooms Pool/Sea View A Block Excellent
Always ate in the Main restaurant when it opened no problem getting a large table
Food and plates were hot
Food variety very good always something for all the family
Being self service we used the Jugs for Wine and Water havent seen this before in other Riu
Security at the Pool Area regarding saving sun beds before 8 am another good idea
Public toilets always had hot water which is not always the case
Pool area did get crowded especially at weekends
Pool Towels could be changed throughout the day
Staff all fantastic Rooms/Public areas spotless again
Hotel management very helpful also reception
Didnot go to the Club house on this occasion because of young family with us

We are Riu members standards are set in the group and it shows
You must not compare hotels from different countries
We will definetly return

Room Tip: 5th floor A block overlooks pool sun AM
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pensioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 June 2014

We have just returned from this Hotel after a short break 7 Nights. Hotel was really nice from the time we arrived very clean and really nice rooms. Food was ok always prepared well but very repetitive, always something to eat but nothing to get excited about. Two meals out during our stay helped to break the monotony. Ask for extra pillows when you arrive you will need them. Only major issues were that the internet is expensive as no free wifi anywhere and cost 20 euro for the 7 days for each device you wanted to connect and still no coverage in your rooms only in reception and after they had sprayed the banana fields the hotel was inundated with fly's from Sunday ( including the restaurant) but this seems to be getting better as we left. Would probably not go back again to this hotel but liked the RIU brand.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paultitmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 June 2014 via mobile

Flys are a problem sun beds vary close together food is very repetitive beach non existent needs up grading generally staff were very helpful and cleaned tables fast at Dinner time the Thomson rep sorted any problems you had quickly and the hotel did ask if you had any problems

Stayed June 2014, travelled as a couple
Helpful?
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Buena Vista

Property: ClubHotel Riu Buena Vista
Address: Horno 35 , Urb. Playa Paraiso, 38678 Playa Paraiso, Adeje, Tenerife, Spain (Formerly Dunas Paraiso)
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Playa Paraiso
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:4 star — ClubHotel Riu Buena Vista 4*
Number of rooms: 509
Official Description (provided by the hotel):
Located in Playa Paraiso * 9-storey main building and villas * On the seafront * 10 km from Costa Adeje * Complimentary hotel bus to Playa de las Americas * 500 m from various shops * 30 km from the airport * Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Clubhotel Riu Buena Vista Adeje
Dunas Paraiso Tenerife
Dunas Paraiso Hotel Tenerife
Clubhotel Riu Buena Vista Hotel
Hotel Dunas Paraiso
ClubHotel Riu Buena Vista Tenerife/Playa Paraiso

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