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“Very dissapointing and total rip off”

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Sarikamis Toprak Hotel
Ranked #9 of 9 Hotels in Sarikamis
Ankara, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very dissapointing and total rip off”
Reviewed 21 December 2013

Except for its proximity to the slopes and nice view the hotel is far from being a five star hotel. Even though the web site indicates that there is a pool, spa, sauna none of them exists. Cleansiness is poor, rooms fall apart (we called maintenance almost every day just to have a hot shower) and nothing was done to compensate this. Even though it was supposed to be included in the service, we were kept waiting at the airport for one hour. Not recommended at all. Not worth the price paid for it.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bozaydin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 15 March 2013

We traveled to Sarikamis and stayed in Toprak Hotel as a big group of almost 15 people. So they showed extra care and attention to us. The staff was very helpful and friendly. But the hotel looks old and is in need of renovation. The rooms were big enough however as I mentioned, it looks worn and tired. Its closeness to the lifts (literally just outside the hotel) is a really great thing. The food served was also good and there were plenty of options. The other facilities were great.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank absucan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankara, Ankara, Turkey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2013

Our second stay there. The rooms are getting older every year, and the quality of the food depends so much on the chef.
This time it was horrible, the worst I ever experienced in such an all inclusive hotel in Turkey. The pastry chef was good nevertheless.
Swimming pool is great, spa is ok.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhilippeAline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 February 2013

We love Sarikamis, the ski slopes, views and snow are all great...
After many years of staying happily in the Camkar hotel, we thought this year we would go upmarket and stay in the five star Ce-Mar Toprak hotel next door.
What a disappointment. The rooms were boiling hot and the handles on the windows removed to stop people opening them, We complained several times but nobody cared, in the end we managed to wedge open the window slightly (with force) but still found it too hot to get a good nights sleep.
The safe didn't work, again nobody seemed to care. There was enough fluff under the bed to keep a few billion mites happy, not to mention the old slippers somebody had left behind!
The Hamam and sauna were OK but the pool was too cold to use and the steam room out of use.
The restaurant was under staffed, the food was of no way 5 star quality and the glasses continually dirty. We were not allowed to take our left over bottle of water up to our room after dinner as we were told they refill them to use again.
The hotel rooms are large and with new new management and educated staff this hotel has potential. I just hope somebody comes along soon to save it.

Room Tip: Ask for a room with a window that can be opened.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank buzzy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sarikamis hotels

England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 February 2013

We came to learn how to ski and the team here is very well organized. Ali Sait is an excellent teacher. Ski rental is 40TL per day and the ski pass is included in the room. Lessons are 120TL and you need cash or make a bank transfer. Chair lift is 100m from the door. The slopes are good and varied. Good place for kids to learn and lots of families are staying here. Air is very dry!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DrB42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izmir, Turkey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2012

First of all the location of the hotel and the skii area is wonderfull..this is almost the 7th time i stay in this hotel...unfortunately there are not many alternatives in this area...
The 5 star rating is exagurated...definetely more than 3 less than 4 is the real ranking...
The property is wonderful...though the service is the worst what you can get from such a nice hotel...
Staff is inexperienced...managment is not good...insufficient staff...small things can be solved quickly and easily however you see due to managerial deficiencies are not solved...
Nothing works properly...
The best service in the hotel is the ski room...alll staff very professional...as well ski teachers...
Especially Ali Sait Hoca....
Also the kind belboy at the entrance Serhat Kurt..they should move him to the reception...he is smart, arranging eveything quickly,knowing what to do...
9 oclock in the morning ...only one personel at the reception...peack time for checkouts...etc...anyway...beeing said...this is the only good alternative in this area....
Unfortunately...

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elgin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 March 2012

We have travelled to Kars as a group of 6 for a 4-days long weekend. The hotel is really nice. Team members are friendly. Reception desk staff is not well-educated but they do their jobs. Lobby is spacious. Rooms are large. Bathroom is really one of the largest ones I have seen. Food is delicious. There is broadband internet all around the hotel and it is free. Especially the ski track is very nice. I am a boarder and the connected tracks are pretty suitable for snowboarders. There is no t-bar, only chair lifts (which is good). This is preventing the long ques. The snow is different here, they call it crystal snow. When you are skiing, it is like you are cruising on oil, it is greasy (esp in the morning). In the evening, the snow flakes are freezing and it is becoming harder to ski.
There are a few negative points as well. The ski track has no protection signs or barriers. This may not be related with the hotel however if you are rookie, beware and get prepared. The ski-passes are included in the room rate. Yet they are limited. They give you a ski-pass with 15 passes. You use them in the morning and have to stop by the Front Desk and change the pass during the lunch time. In addition, every evening you return the ski-pass and collect the new one in the morning.
The weather is chili. It was around -5 in the day time and around -18 during the night when we were there from March 14 to 18. Nevertheless, it is not humid so you do not feel that cold.
Overall Sarikamis region is a very good alternative and Toprak Hotel is a pretty nice ski resort. I will go back.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ozgur_Ucman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sarikamis Toprak Hotel

Property: Sarikamis Toprak Hotel
Address: Bayraktepe Mevkii, Sarikamis, Turkey
Region: Turkey > Kars Province > Sarikamis
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 9 Hotels in Sarikamis
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sarikamis Toprak Hotel 5*
Number of rooms: 145
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