To start with i was very impressed with this hotel, easy to find, good parking, good facilities and we had a spacious family room, unfortunately the staff are unhelpful, unfriendly and clueless as is the management. We had bought a package deal for our stay which included free meals for the children and a trip to cadbury world, however none of the staff seemed to understand this and we had to keep explaining the deal to various members of staff, despite handing them the printed deal on arrival. The evening meal was very nice but the service was atrocious and we were repeatedly charged wrong and ended up with 4 different receipts as the deputy manager could not work out how much we owed and kept changing the prices of the drinks, then when we went to check out, the receptionist tried to charge us for the room even tho we had already paid and she was holding the receipt as proof at the time. Its a shame because its a lovely hotel.
- Official Description (provided by the hotel):
- This impressive hotel is built around an elaborate, large Victorian home which was later converted into the Regency Club. The hotel is surrounded by lovely grounds and yet is just a short drive from the motorway network and Birmingham. It is minutes away from the NEC and Birmingham International Airport.Meeting rooms are modern, well-equipped and versatile, suitable for conferences, seminars, training courses and all benefit from natural daylight and air conditioning. The hotel also has excellent health and leisure facilities and a great restaurant, bar and pub, perfect for unwinding at the end of a long day. ... more less
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- Also Known As:
- Corus Hotel Birmingham
- The Regency Hotel Solihull Shirley