Was bought a visit to this "spa" with a massage through Wowcher as a birthday present. Massage was cancelled on the day due to illness, but we asked if we could visit the spa anyway. Couldn't believe it when we arrived - changing rooms were horrible, no lock on toilet door, no toilet paper, hand drier didn't work, shower was in the dark, towel rail was hanging out of the wall on a loose screw, most of the lockers didn't shut as the metal doors were bent out of shape and there were any padlocks for us to use (we were told we could take our things poolside!).
The pool was tiny and, had we arrived at our arranged time, swimming lessons would have taken up half of it. There were still children in the pool when we arrived, despite a sign saying no under-18s. I love children, but, as a teacher and a parent, I had hoped for a day away from other people's!
The jacuzzi was also tiny, so we couldn't even get into it at first. The button to turn it on was hanging off the wall and another guest had to demonstrate the "knack" to turn it on. We couldn't get into the sauna as it was occupied by a man reading the paper (only room for one)! When we could get in, we had to remove his paper and a load of empty cups. We were never offered a towel, although there were plenty of used ones on the floor.
Have read a previous review saying this place was like a council swimming pool, but that's an insult to my local pools which are 100 times more pleasant than this. Cannot believe that anyone staying in this hotel would accept these facilities. It is easily the worst pool I have ever visited.
The staff member on duty admitted that they were actually a spa! Goodness knows how this "experience" could be worth £210, as Wowcher claim. It was an experience, but not a pleasant one.
I couldn't face the thought of returning to the "facilities" or even going for the massage at a later date. The only positive comment I can make is that I did get a full refund from Wowcher, but sadly I didn't get my relaxing birthday present.
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