If it wasn't for the fact we have had excellent service, value and accomodations previously with Premier Inn I would never stay in one again after this experience. Not warned ahead of stay that restaurant was closed, asked reception staff if there was anywhere to eat near by - no help at all - another guest waiting in reception area advised me of local options. Offerred discounted breakfast at another PI 2 miles away but asked if I could move instead and told no unless I wanted to pay extra. Too tired and couldn't be bothered to cancel rest of stay and move myself but wished I had, Car park noisy and no where to park on last night as restaurant had reopend and heaving, but still not doing breakfasts. One night next door on phone till early hours, next night a couple shouting at each other. Complained next mroning but reception said he had been there and hadn't heard anything....so much for their policy of a good nights sleep or your money back. Shocking customer service all round.
- Official Description (provided by the hotel):
- Take the laidback approach in Shirley, just a short drive from Solihull and the NEC Birmingham ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Premier Inn Solihull (Shirley) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Solihull (Shirley) Hotel