My husband and I had our second dinner at Crossroads today. And we came out of there really upset. Food was tasty but the service outrageously slow and our waitress Tania just made the whole experience upsetting. We eat out a lot in Canada and all over the world, and I dear to say, she was the worst we have ever experienced. Besides being slow and impersonal, she never once asked how we liked
our food. Oh well!
Now about the reservation:
I called earlier in a day to book a table and was told that only two time slots are avaIlable in the restaurant, but outside patio is open for any time. I made a reservation for one of the times offered for the inside. When we arrived for our dinner, the patio was not busy and I asked if we could be seated outside. I was told it's all booked. My question about why I was told before that one does not need a reservation for the patio, was just brushed off. So we were seated in the tightest crowded corner of the restaurant, and our request for a better table was again ignored and we were told all tables are reserved. That raised a question, didn't I reserve a table as well?
I observed the patio having a few tables empty for the duration of our dinner, and also lots of empty tables inside, that would have been much nicer experience for my husband and I, instead of the table literally in the hallway. The whole situation just left me confused. After waiting for a long time for the food, and being served by a waitress who definitely was not interested in being there, we did not think the whole thing was worth over $100 that we spent.
There are not too many restaurants in the area so we might have to go back there again, but really would like to figure out the reservation situation to avoid further disappointments.
Good thing the chef seems to know what he is doing and the location is beautiful, otherwise this restaurant would not survive.
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