We booked ourselves in to At Nata Chic Jungle for six nights based on the reviews and photos on Bookings.com.
We arrived at midnight on the last flight into Chiang Mai and got to the resort to find that we were not expected by the staff in pyjamas who met us. We were shown to our room, pointed in the direction of the breakfast area and left to ourselves.
The room was pretty and looked like the photos on the internet. The resort grounds were also lovely and the restaurant area overlooked a waterfall. The pool also looked like the photos.
However, the room had no phone, no minibar and no information whatsoever about the resort, its facilities or the surrounding area. The "hot water" service produced luke warm water which trickled out of the calcified shower head. There were no toiletries. The pillows were hard and lumpy. There were missing lightglobes in the bathroom. Our floor-to-ceiling windows for taking in the view of the garden faced into the resort's common areas, allowing no privacy unless the curtains were kept drawn.
Breakfast the next morning consisted of tea and filter coffee; sweetened local bread (toasted) with butter; fried eggs and sausages that had been inexplicably refrigerated after cooking; the ingredients for making salad; some fried noodles; and the obligatory pot of congee.
We seemed to be the only guests. The two other rooms that were occupied appeared to be occupied had staff living in them, including a dog. Reception and the restaurant/bar were unattended. There were no nearby restaurants or shops and transport was by the manager's private car only.
It's one thing to stay in a resort in a remote, beautiful location if everything you need is provided and accessible. It's quite another to be stuck in the middle of nowhere without sufficient facilities, which is how we felt. We arranged to be driven into Chiang Mai after our first night and found alternative accommodation. To At Nata's credit, they clocked our booking as a "no show" so we didn't lose the money we'd paid for all six nights.
This resort could be lovely and it's a shame that the management have allowed it to become a white elephant through what appears to be a total lack of understanding of the needs of travellers. In a country like Thailand, which is a dab hand at the hospitality industry these days, there's no excuse for it.
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- Also Known As:
- At Nata Chiangmai Chic Jungle Chiang Mai Province, Thailand