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“Poor customer service”
Review of Warners at the Bay

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Warners at the Bay
Ranked #2 of 2 Hotels in Warners Bay
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor customer service”
Reviewed 8 November 2013

Unfortunately I was not happy with my meal in the restaurant. When I asked for a refund I was refused. I asked to see the manager who explained to me that no one else had complained and therefore the meal was fine. Long story short, customer satisfaction is not a priority at this establishment , in my opinion a simple refund regardless is better than a bad review.

  • Stayed November 2013, travelled with family
    • Value
    • Service
Helpful?
4 Thank Cameron A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
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    15
    8
    9
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22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 October 2013

If you were considering staying at Warner's On The Bay I would ask to inspect the room first. We did not have a good stay. There was no soundproofing for starters and while kids will be kids, everyone staying in the particular wing of rooms must have heard the significant noise one family staying there made. The bed was so inferior we hardly slept all night and the pillows must have been the cheapest one could find. Breakfast was ok only just. Service was not much better and the receptionist is in dire need of a personality. There is something wrong with the ratings system if this accommodation is rated four star.

Room Tip: Upstairs rooms are better than the ground floor ones.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Warners Bay hotels

Hunter Valley
Level Contributor
322 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 27 October 2013 credit card Amex Cardmember Review

Worth a 130 km round trip to stock up on a range of special and favourite beers that you will be hard pushed to find in one outlet anywhere. Well done! Great staff will help you find your way around. Wine selection has a great range of the 'local' Hunter wines.


Stayed October 2013, travelled solo
Helpful?
Thank Howard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 October 2013

Stayed at this motel after a 50th birthday party at the hotel. Really nice room, very comfortable and spacious. Good size bathroom. 24 hour reception with very friendly and helpful staff. Our room was upstairs and looked out the back of the motel onto a pond, heaps of bird life. Very quiet and peaceful. The breakfast was good. Had friends stay also and they were impressed too. Have recommended it to everyone.
Also, if you need to have a function with accomodation onsite, this is the place, the function was brilliant and to have your room nearby was terrific. The whole package.
The biggest surprise was the price, very reasonable.
Position, you are a 2 minute car ride to beautiful Lake Macquarie, or a 10 minute walk.
Great spot

Room Tip: Upstairs and looking over the pond at the back
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LalaTib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2013 via mobile

Yum, the best chicken caeser salad, and best value.
Other people on the table also had fantastic meals.
Been here a few times over the years, always happy with the service and the food
Will return
Prompt service

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jam5373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Macquarie
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2013

It was hard to find reception when we arrived at night. Its located behind the carpark. Friendly staff
The bed mattress was not very good, too soft. Everything else was good.We would stay there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
1 Thank Nina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 23 June 2013

Stayed here for one week and enjoyed the facilities. The rooms are nice. Staff were friendly and they had 24 hour reception. There is a laundry near reception with a flat $5 fee for washing. There is a large hotel restaurant onsite as well.
Staff were always friendly and courteous. Public transport pick up spot was walking distance for going to local restaurants etc or a quick 5 minute cab ride.
Enjoyed my stay!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NavPr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Warners at the Bay

Property: Warners at the Bay
Address: 320 Hillsborough Rd, Warners Bay, Lake Macquarie, New South Wales 2282, Australia
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Warners Bay
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 2 Hotels in Warners Bay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Warners at the Bay 4*
Number of rooms: 50
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