We probably would agree with most of the complimentary things which have already been said about Pianaura but you have to put things into the context of your own visit and in reality it was not good.
It is expensive to stay there and you do expect a certain standard for the price, and really it is not acceptable that the boss goes off for the weekend and the housekeeper does not service the room at all and after a phone call to Mara he comes back, barely acknowledges us, and still fails to empty the rubbish and leaves the property unlocked to the world after we had been reminded about the importance of security in what is a very isolated location. Indeed we were the only people on site (apart from the dog!) so felt rather
unwillingly a sense of responsibility for the place.
There are too many contradictions here - we have a dining table and a full size refrigerator but no crockery, cutlery or any facilities to prepare food or wash-up and you are politely reminded not to use the breakfast room so how does this work if you want to eat in your suite?
Our complaint was dealt with very fairly and promptly and we believe that with Mara on site it would have been very different but it isn't the point. We had used B&Bs for the week but this was not up to the standard
we had expected. If you want to see Italian B&B at it's best then try the Palazzo Arrivabene in Mantua......now that is exceptional!
- Official Description (provided by the hotel):
- On Valpolicella hills, B&B in a 17th century stone house surrounded by vineyards with two charming and panoramic suites of 50 sqm with 9 windows overlooking the beautiful valley. Included in the price breakfast, evening aperitif with local wines and the private use of the hydromassage plunge pool with view for 2 hours/day.Perfect place for wine tasting, exploring Valpolicella, relaxing and also for visiting Verona and Garda lake. ... more less
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