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“Complete relaxation in Ubud”

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Four Seasons Resort Bali at Sayan
Ranked #1 of 3 Hotels in Sayan
Certificate of Excellence
Hong Kong, China
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Complete relaxation in Ubud”
5 of 5 bubbles Reviewed 16 December 2013

My boyfriend and I stayed here for 4 nights after switching from another local hotel which we weren't happy with. From the moment we arrived at the amazing entrance and were greeted so warmly by the staff we knew we had made the right decision to move!

We stayed in a 1 bedroom pool villa which was superbly appointed and extremely private. The private pool was the perfect size for a dip and the day bed and outside living areas were great for lounging around and having room service. The whole villa was to a very high standard and we particularly loved the bathroom with lots of little touches such as incense sticks and a pot of aloe vera.

Housekeeping came twice a day (often timing it when we were out of the hotel) and they did a great job. All of the staff in the hotel were extremely courteous and friendly and really went out of their way to help us and to chat about our stay in Bali.

We ordered breakfast to our villa each morning which was of a high standard and enjoyed the Balinese buffet one night which was a great way to try all of the local specialties. We also did a few of the hotel activities including the cycle tour and the village walk - both were great fun and led by enthusiastic staff members.

Everything about the hotel was superb - my only criticism is that wireless internet should be free in line with other five star properties. Can't wait to stay again soon!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank FiHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 22 December 2013
Thank you for your kind words and sharing with us your feedback on the villas, Housekeeping service, the food and the overall experience with us.

We do our best to ensure the needs of our guests are not only met but are exceeded and always grateful to hear such kind words of encouragement.

With our new Chef on board, we will continue to give our guests a unique food experience.

As for the internet, starting in 2014, the Standard internet package will be complimentary upto 2 devices per room.

We look forward to welcoming you back in the future. We wish you a wonderful Christmas and a very happy and prosperous 2014.

Sincerely
Uday
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,241 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (268)
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English first
Cape Town, South Africa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2013

Luxurious resort with jaw-dropping entrance where you cross a high bridge and enter the lobby from the roof that is covered in a pond to a warm welcome ceremony. Airy and modern layout in the lobby area that has a bar with lovely views across the valley of the jungle foliage. Service is excellent where everybody remembers you by name and go out of their way to assist you in any way possible. As a honeymoon couple. we appreciated the personal cards and well wishes and romantic turn-down service. Villas have great amenities including Bose DVD/sound system and the resort is beautifully landscaped. The spa villas are a lovely romantic retreat and worth a go. The only downside is that wifi cost $10 a day and should be complimentary as in all other high-end resorts. Similarly, breakfast should also be included in all the room/villa rates and packages as standard.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Cisco_ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 22 December 2013
Thank you! I do agree that the entrance is quite "jaw-dropping". In all my years with Four Seasons, it's one of the most dramatic arrival experiences. The views are quite simply stunning and spectacular.

Your feedback is very much appreciated and we are grateful for such kind words.

With regards to the internet, it will be complimentary from 2014. All standard internet will be free upto to 2 devices and any premium internet will be chargeable.

Thank you once again and we wish you a wonderful holiday season ahead. Look forward to welcoming you back.

Sincerely
Uday
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Singapore
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 7 December 2013 via mobile

I spent a night at this hotel in September. Had a great one room villa that came with its own pool and overlooking the jungle. Great place to get close to nature. You hear lots of funny sounds at nights - insects and other animals.
Service is great too. Very prompt and polite.

Stayed September 2013, travelled on business
Helpful?
Thank Suan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 11 December 2013
I call it the "Forest Symphony", the funny sounds and noises of the forest. It's quite natural and calming when one is so immersed with nature and so close to it. It makes all the difference being in one of the villas by the rice fields or the river front villas and to hear the sound of the river.

Too bad it was only a short stay, but hopefully it has given you a taste of what more we can offer and would be delighted to welcome you back in the future for a longer stay.

Thank you again.

Sincerely
Uday
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

Check In : Late check out due to diving in Nusa Penida. It was smooth and very relaxing view. Welcome drinks was very refreshing and good.

Room : We are having Duplex Suite. Honestly, I don't like the idea of having 2 floor suite. It was my mistake when do the booking. Everything was great except the bathroom. There are wear and tear product that should be taken care properly. Water leaking from shower cubicle to the toilet could be avoided if maintenance was perfectly executed. Another minor mistake when the lotion smell goes wrong. But the service recovery was very fantastic, 2-3 minutes.

Landscape : Beautiful and very well taken care of. Can see a lot of staff at the paddy fields and around the resort for this.

Service : This was huge different from 5 star and luxury. You can't go wrong. Everybody trying to chat like we are known for a long time. Impressive! You can find high level management in the lobby.

Breakfast : Fantastic and very good quality. You can order what you want either at restaurant or served at the suite.

Overall, its very nice stay and I hope to stay again in the future.

Room Tip: Villa or course if you can spend or 1 level suite would be perfect.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Putraskyline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 11 December 2013
Thank you for your feedback.

Allow me to clarify to all readers, the resort has been completed refurbished and renovated. We completed all villas in December of 2012 and the suites in May of 2013. However, your comments are well noted as this is clearly an issue of our Housekeeping and Maintenance doing a more thorough job in our preventive maintenance program/schedule. Rest assured this can be addressed immediately and rectified.

The various issues you encountered and faced during your stay are inexcusable and my sincere apologies for our oversight. I am glad they were rectified immediately and swiftly.

We shall continue to make every effort by being present in the lobby and speaking to our guests, but delighted that you noticed and it is much appreciated.

Thank you once again for staying with us and look forward to welcoming you back.

Sincerely
Uday
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Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2013 via mobile

The suite: We had been upgraded to a family suite located in the main building, looking down to the Ayung River - with spacious master bedroom, one smaller bedroom, 2 bathrooms, 2 balconies, large living room. Comfy king bed in master bedroom. I so loved the walk-in closet in the master bedroom. Large tub by the big window in master bathroom, daily refill of bath salt. Rain shower in both bathrooms - heavenly. Sandalwood incense and bath salt in the master bathroom, complete toiletries (including hairpins, nail clipper, after sun gel). Flat screen TV in every room, with over 30 cable channels (not that we came here to watch TV). CD player in the TV cabinet, with the CD loaded ready to play (strangely the CD is Sundanese gamelan music, which is good but it could be better if they have Balinese music CD too). Oh and did I say big, comfy bed in master room?

Food/restaurant: Nothing like having good food surrounded by greenery and accompanied by the sound of the river below, either at Ayung Terrace (where breakfast is served) or River Side Cafe (by the river/pool). Good breakfast spread, great coffee. The satay and the lumpia goreng were delicious! Beef tenderloin for dinner was a standout - tender, juicy, done just right. Room service was quick and just as tasty.

Gym: Wide selection of equipment - treadmills, steps, weights, strength training, even yoga mats. Personal trainer readily available to help. Gym looks out to a patio with beach chairs and jacuzzi/plunge pool - choice of warm or hot plunge. Plunge pools look out to the river below - great view. We spent half hour in the warm jacuzzi before having our massage at the spa just across the gym.

Spa: The Balinese massage we had was w-o-n-d-e-r-f-u-l. Knowledgeable masseuse. There is a spa villa but we had our massage in the couples room in the main building. Right level of temperature, lighting and music in the room. Steam/sauna facilities inside both male and female changing rooms.

Transportation: we paid for airport transfer (in and out). Car was a Toyota (I think it was an Innova) with wifi, iPod, charging cable for iPhone/android, bottled water and sweets. Complimentary rep available to assist with luggage and checking in at the airport if required. There is free shuttle service to and from Ubud that leaves every 2 hours (first departure from hotel 9am, about 20 mins ride to Ubud). The hotel is on a hill slope so walking around on the property is quite a workout in itself, albeit being surrounded by rice fields and greenery. You can always hop on one of the buggies cruising up and down the property - from the lobby at the top all the way down to the river bank - or get the staff to call for one.

Activities: Information about the activities on the property is available in the booklet provided when you check in. Everyday there are different activities (morning yoga, morning walk to the village, cycling). We missed the Balinese dance the night we arrived (Wednesday) but thankfully managed to catch the next one (Friday). The dance was held on the level where the bar is - it is an event not to be missed. Apparently the yoga session is held on the roof platform where you will be surrounded by the pond, trees and coconut trees, and the sky - I did not manage to go this time because the bed was so comfy.

If there is any improvement area to note, it is this: the stairs from the main building (to the left of the restaurant) down to the path by the river is quite steep, one could use a railing (one side of the stairs would do). The tub could use a handle so one could get out more safely.

Bottomline: if you want luxury, pampering, peace and quiet, closer to nature, this is the place to be.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank RaniMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 11 December 2013
WOW! Thank you for a very detailed area by area feedback that is nothing but positive. We truly appreciate your kind words as it's through such feedback that gives us the motivation to strive to do better and improve on what we have.

We try to make every effort to make this a "dream honeymoon" or a "piece of paradise" for all.

We appreciate the comment on the railings by the stairwell and a handle for the tub, we shall most definitely look into it. Thank you.

We look forward to welcoming you back.

Sincerely
Uday
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NJ
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

A perfect start to a wonderful life together in one of the most breathe taking settings. The Four Seasons Sayan was beyond wonderful. The customer service, activities and spa were beyond fantastic. The staff here are all extremely nice and helpful. My husband and I had a wonderful stay and look forward to one day returning. The only down fall was the lunch options however, Ubud is just down the road where we very much enjoyed meals at Bridges and Sari Organik.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Globetrotter339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 11 December 2013
Thank you every much for your kind words.

I am glad we were able to make this a dream honeymoon for you and were part of your new chapter and life.

On behalf of all of us in Sayan, we wish you both the very best and we hope you will cherish the many countless moments together.

Look forward to welcoming you back.
Sincerely
Uday
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Perth
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

Returning to the Four Seasons Sayan for the third time, it's sublime fabulousness is as evident and impactful as our first visit.

The riverfront villas are truly riverfront and I can't imagine staying in any other room/villa type here. and feel both private and safe. Each villa offers every mod con, but this never detracts from the peacefulness; allowing to to truly wind down. With the glass doors opened, your bed faces out overlooking the infinity edged plunge pool (which is the perfect size) and further to the river and jungle. Serenity now.

Calling for the porter to collect you in a golf buggy is still a thrill - they arrive promptly and offer polite, genuine conversation.

The Ayung Terrace restaurant (where breakfast is served) is a once-in-a-limetime location; it's not often you can sip black coffee in surrounds like these.

Everything feels VERY James Bond ;)

Thank you again for the three most blissfully relaxing nights of our year and we will most certainly return.

Room Tip: Must book a riverfront villa to get the ultimate Four Seasons Sayan experience. Villas 15-21 are the...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marika_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uday R, General Manager at Four Seasons Resort Bali at Sayan, responded to this review, 24 November 2013
Everything feels James Bond, but I miss MONEY PENNY to help me at times with my work emails!

Thank you very much for your kind words. The River Front Villas continue to be the top seller and the favorite amongst more return guests. Especially post renovation and refurbishment of the rooms product. It is modern and has all the amenities, but has not lost the essence of Bali, maintained a sense of place in the details.

Thank you once again for your motivating words and we look forward to welcoming you back again in the future.

Kind regards,
Uday
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Additional Information about Four Seasons Resort Bali at Sayan

Property: Four Seasons Resort Bali at Sayan
Address: Sayan, Ubud 80571, Indonesia
Phone Number:
Region: Indonesia > Bali > Ubud > Sayan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Sayan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Resort Bali at Sayan 5*
Number of rooms: 60
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Also Known As:
4 Seasons Resort Bali At Sayan
Four Seasons Resort Bali At Sayan Hotel Ubud
Four Seasons Hotel Bali
Four Seasons Ubud

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