My parents visited this hotel for 2 nights. On the first night TV wasn't working. They informed someone who said they would sort it. It still wasn't fixed by the time the checked out after 2 nights!!! There was a bedside radio with the plug in half, fuse missing and live wires. Luckily my father noticed before plugging in or the consequences could have been very unpleasant. The appliances in the room had not been tested since 2007!!!!! I rang and tried to complain upon my parents arriving home. I spoke to the assistant manager, who was understanding, but said the manager Dave would call me back that day. Still waiting for that phone call, 3 days later!!!
My parents went for a relaxing stay which turned out to be quite boring with no tv, radio. Surely this is a minimum requirement in a "4 star" hotel?!
- Also Known As:
- Saracens At Hadnall Accommodation Shrewsbury