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“Wonderful lodge, but lacking in small details”
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Overview
Cabin -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Calbourne, Isle of Wight, England

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Spivey_Po...
Chichester, United Kingdom
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful lodge, but lacking in small details”
Reviewed 29 March 2017 for a stay in March 2017
3
people found this review helpful

The Red Squirrel lodge is a wonder little haven to escape to. It's peaceful, and out of sight, with Peahens and Peacocks walking freely around the grounds, and decking, peering in on the rooms! Parking is ample (and free). It was a delightful stay.

Where this property loses a star is in the misselling of some of it's facilities/amenities. It states internet access - but this is only available from the cafe inside the Water Mill attraction next door. Being out of season, the Water Mill itself was not open on any of the days we were there - so no internet access (The welcome book gives two different wifi passwords too, one clearly out of date).

The welcome book also invites you to visit the Water Mill grounds after closing time, and to even use the rowing boats on the stream. Again, being out of season, all boats had been removed from the water. Something we were looking forward to, but let down.

The property also states within its welcome book, that there is coal for the BBQ/logs for wood burner supplied. There were neither on the property when we arrived. Upon texting the owner, we were told they'd run out (could we have been informed beforehand?). The owner said she would drop some logs off in two days time - she never did, nor were we contacted to say why. Poor care of customers, which makes a big difference. The images of the log burner roaring was one of the main selling points for us. The coal and logs were an extra cost onto us, and our holiday.

These little things add up, but stating them here is not to slight the wonderful property, but to hopefully improve it, if the owner(s) take note.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 May 2017
Many thanks for providing us with your feedback following your stay, and we are sorry that you were disappointed with some aspects on this occasion.
Please be assured that all feedback is gratefully received and invaluable in allowing us to continually strive to improve both our services and offerings.

I am liaising with the owners of the property to pass on your comments for their consideration and any appropriate action.
Should you choose Blue Chip Holidays for any future bookings, please be assured that we have a friendly customer care team here at Blue Chip Holidays that are more than happy to assist with any areas of disappointment during your holiday to ensure your 100% holiday satisfaction.

We are delighted that you otherwise enjoyed your stay and got to take in those beautiful surroundings. We do hope we have the opportunity of helping you plan more holidays with us in the future. Best wishes, Blue Chip Holidays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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