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Zaphod
East Lansing, United States

Great hotel but noisy depending on where your room is

Review of SwissTech Hotel
4.0 of 5 bubblesReviewed 2 Mar 2024
The location is ideal for a visit to EPFL: directly at the tram stop and less than five minutes walk to campus. The room is extremely clean, the bed comfortable with nice reading lights, the network is fast (eduroam), and the staff is super-friendly and helpful. The breakfast is nothing special but does the trick. Overall nice design of the hotel, and good value. So, why not five stars? If you like to sleep with your window open, do not get a room facing the convention center! The rooms are directly above the only pub and burger joint on campus that is open at night, and even in February/March, students are sitting outside past 11:00pm - it is loud! Also, the tram was apparently designed before the invention of the wheel, as it very noisily appears to scrape rather than roll around the curve leading up to the station. Not the hotel's fault ... and, yes, the windows are noise dampening when closed.
Date of stay: March 2024
Room Tip: Get a room facing the inner courtyard if you like to sleep with your window open.
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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L'équipe du SwissTech Hotel, Service clients/Réception at SwissTech Hotel, responded to this review
Responded 4 Mar 2024
Dear Guest,

Thank you for taking time to share your experience further your last stay with us.

I was a great pleasure of welcoming you to SwissTech Hotel and we are looking forward to welcoming you again in the near future!

With our best regards,

SwissTech Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (241)
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Reviewed 5 November 2023

Very nice clean hotel and great staff! They had some gluten free options for breakfast, which was a nice surprise. Over all we would recommend the hotel for anyone who wants to stay close to EPFL/UniL.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nameyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toute l'équipe du SwissTech Hotel, Service clients/Réception at SwissTech Hotel, responded to this reviewResponded 12 November 2023

Dear Nameyer,

Thank you for taking time to share your experience at SwissTech Hotel.

We are looking forward to welcoming you again

With our best regards,

SwissTech Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2023

We enjoyed the spacious and very clean room and bathroom. The beds and bedding were great. Our nightly check-in was arranged in a super clear matter.
One issue was that it was very hot in the room so we opened the windows for some fresh air and were woken up by the Metro at 5.30h. Apart from that we would recommend the hotel.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank stefanieeveraert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toute l'équipe du SwissTech Hotel, Service clients/Réception at SwissTech Hotel, responded to this reviewResponded 7 September 2023

Dear Customer,

We thank you for taking the time to share your opinion following your last stay at SwissTech Hotel.

We are sorry that you were disturbed by noise pollution. Get assured that a note has been left in our system to allocate you a quiet room according to remaining our availability upon your reservation.

We hope to have the pleasure of welcoming you back in the near future!

Yours sincerely,

The SwissTech Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2023

Everythingis extremely well organized. Service is perfect, with people extremely friendly both in person and on the phone. Super close to EPFL.
My magnetic key was not properly programmed, so it did not work. This costed me only a few minutes, but only because it was before 20:00. Would have been much more complicated after they close the reception, I suppose...

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robertodinapoli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toute l'équipe du SwissTech Hotel, Service clients/Réception at SwissTech Hotel, responded to this reviewResponded 31 August 2023

Dear Guest,

Thank you for taking time to share your experience at SwissTech Hotel.

We are sorry to read that you met some issue lwith your room key. Get assured that should this happen during night, you can easily get a new room key on our self-check-in system located at reception.

We are looking forward to welcoming you again in the near future.

With our best regards,

SwissTech Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2023

Good place to stay but no direct entry to the parking, yard betreden buildings whas not maintenanct enough. Friendly and helpfull personel, but breakfast was not fresh enough. A fridge in the room was beter also!

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Peter_Shr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toute l'équipe du SwissTech Hotel, Service clients/Réception at SwissTech Hotel, responded to this reviewResponded 29 August 2023

Dear Guest,

Thank you for taking time to share your experience at SwissTech Hotel.

Indeed, there is no direct entrance from the parking and you have to walk 100m outdoor before reach SwissTech main entrance.

Regarding breakfast, we strive to offer our customers good quality of food by selecting only Swiss products and coming as much as we can from the cantons closest to our geographical location.

We are looking forward to welcoming you again in the near future.

With our best regards,

SwissTech Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2023

Convenient location
Nice, minimalist room
A fridge would be nice in the room
Reception is closing at 8pm - If I want to use the gym I must be back before that as my room key is taken in exchange for the gym card
The metro train is pretty noisy, do not sleep with open windows

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shtnn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toute l'équipe du SwissTech Hotel, Service clients/Réception at SwissTech Hotel, responded to this reviewResponded 28 August 2023

Dear Guest,

Thank you for taking time to share your experience at SwissTech Hotel.

Conerning gym access, it is now possible to get access even after our reception closure!

We are looking forward to welcoming you again in the near future.

With our best regards,

SwissTech Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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