We came here for a meal on Bank Holiday Monday and were greeted with two very long queues at either entrance. Fortunately we had booked a table in advance which was definitely an advantage, but then came the wait... and the wait... and the wait... and the wait... and then we received our drinks. Around us, two groups actually got up and walked out, having not been served. A large table next to us had been in for four hours and still hadn't received theirddeserts so also got up and left. We eventually received our food which was okay, although they forgot a side order, likewise a drink which never came.
They are shockingly understaffed for a pub of that size. We really sorry for the girl serving, as she appeared to be working the entire pub: serving, running the bar, cleaning the tables, taking orders and taking payments. It wouldn't surprise us if she was cooking the food as well! She was clearly very stressed but very pleasant and the only positive thing to come out of our afternoon. They need more like her!
Whoever is in charge really needs to get a grip of this place because it's in such a lovely location - but as you can see from the reviews and talking to people on the day, first impressions last and there will be many not coming back.
Also, beware of the parking. Although if you show them your ticket you will be reimbursed when you pay.
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