This hotel, by all accounts, has a lot going for it. It is close to a vibrant shopping and entertainment district. It has relatively easy access to downtown Lisbon and it is not too far from the airport. The building itself is new and has a tasteful modern feel to it. The employees were helpful and made sure to thank me for being an IHG elite member. The rooms were decent and comfortable...no complaints there. What was a problem was the fact that when I pulled back the duvet cover to go to bed, I found dried blood on the sheets. Upon closer inspection, it looked like there was dried blood on the duvet as well! It was around 11:30 at night but I called the front desk and they moved me to a smaller room close by. However, this meant that we had to pack up all of our things in order to move them down the hall. Upon my return to the US, I emailed IHG customer service about this matter and they gave me 3,500 Priority Club points as an apology. However, although I requested that the general manager contact me so i could talk to him about this absolutely unacceptable incident, I haven't heard anything back. So, although the building is new and the employees are relatively friendly, obviously someone isn't doing their job and that in itself ruined this experience for me.
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