Took a 4 day inclusive package as did almost everyone else at the Hotel.
The grounds to the Hotel are beautiful and the location is convenient - these are the best points. The hotel rooms are small, but clean and quite well fitted. However we found the double bed to be small and uncomfortable.
The Hotel gives the impression of being tired with peeling paintwork, decor, etc. The cleanliness in corridors and public areas was not of a good standard - in fact it was clear to see that the corridor outside our room was not cleaned at all during our stay. Restaurant floor especially edges could also have been cleaner.
The overall standard of the food provided was poor - particularly two of the main courses which were close to inedible. Some meals were a bit better, but none were really good.
As is often the case Restaurant Staff were mostly East European and were all very friendly and helpful. The attitude of other staff was mostly good with a some exceptions. There did nopt seem to be any heirachy of supervision at the Hotel which could have raised standards. Most Staff appeared to be under 30 years whereas most guests were probably over 70.
Part of the package was for free drinks between 7.30 - 10.00 pm. However the drinks available were from a selected list and most spirits were inferior budget brands.
There is free Cloud Wi Fi, but I could not get it to work even after referring to Reception.
Despite the apparent good value of the package stays at this hotel I would not recommend.
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
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- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Lake District