This is a completely impartial review having returned from Derwentwater Hotel only yesterday.
As a last minute booking (through lastminute.com) we took a punt on this hotel and then instantly regretted it having looked at the reviews on here. However let me describe our stay:
Reception / Check In:
Really quick and polite, offered to take our bags (which we didnt bother with) even offered use of a dog bed which we did take them up on. Let us check in 2 hours early. Perfect.
We were in room 258 which is right at the top and at the back of the hotel, I assume this is a "dog friendly" room. No views to speak of. It had a comfortable double bed, with crisp clean bedding, a small flatscreen tv, tea, coffee, biscuits, trouserpress, wardrobe & drawers. Its not the Ritz (as I think some people are expecting) but to be fair you're in the Lakes, the room is for sleeping in and not much else! ahem. Room is a decent size, could probably do with a lick of paint, but don't get me wrong, nothing wrong with it at all.
The bathroom is the same size as the bedroom which seemed disproportionately large, tiled floor and walls, sink, loo and shower over bath. Again not the Ritz, but perfectly functionable. I like a good power shower and the water pressure was too low for this, thats about all I could complain about here, but no biggie!
Bar / Restaurant:
The bar area is very nice and modern, good choice of drinks and food. The barman (Spanish guy called Juan I think) is superb, very polite and works really hard running around at the back of everyone. Bar prices are fine, about what you would expect for a hotel. The conservatory is nice overlooking the grounds at the back of the hotel.
We only ate breakfast here had our other meals out and about round Keswick, but the breakfast was well cooked and tasty with a wide variety of cereal, fresh fruit, fruit juices, toast and of course the full cooked english which is served buffet style. There was always a bit of a queue but took no longer than a few minutes to get served.
The spa is not onsite, its a few miles away, 5-6 mins by car. Oxleys Health Spa is very nice, we took advantage of the spa (swimming pool, jacuzzi, sauna, steam room) and it was really enjoyable. You need to book with reception and they'll give you a pass so that its free.
Overall for what equated to £45 pppn I believe we got exceptional value for money from our stay. Every member of staff from reception through the bar and the guys and girls waiting on were very polite and friendly. The hotel grounds are lovely, the food is good and the rooms are adequate, the spa is an added little bonus. I heard a number of other guests grumbling and complaining that this hotel is not as good as it used to be.... I cant comment on that as this was our first stay, and one we enjoyed, what I will say is that having had a chat with one of the guys complaining, I think he'd be complaining about what to spend it on if he won the lottery!!
Will be back - minus the dog!
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
- Reservation Options:
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- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Lake District