We have been visiting Derwent Manor apartments (owned by & adjacent to the Derwentwater hotel) every year for at least the last 10 years.We chose it initially because it boasted superb accomodation excellent staff and service and was dog friendly. We thoroughly loved staying there. Alas - the accomodation during the last couple of years has not been up to the usual high standard. We noticed that the rooms were looking very tired & shabby -the dining room in the hotel was filthy. We returned one last time this year in the hope that things had improved, only to find that everything had deteriorated further. Although the staff were exeptional, they admitted that they were trying to work under very difficult conditions and most were looking for work elsewhere. The managements attitude of couldn't care less was very apparent - except for the staff manageress who was in tears over the whole situation. Over the years she has been so helpful. We were disgusted with our bed. On previous visits we always had a very good quality comfortable bed, but the last time was horrendous. We spent 4 nights of our holiday in agony with bad backs & eventually a young porter managed to find a replacement matteress, but this was a very cheap one that was still uncomfortable with springs sticking through giving us sores! Our son & his wife spent an entire night up moving their furniture away from a leak in their ceiling where rain was pouring through on to their beds. This used to be such a fantastic place to stay but now, since changing ownership the standards are so far below our expectations that we will sadly not be returning. It feels like the end of an era for us and we are very sad that the accomodation etc has been allowed to sink to such a low level.
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
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- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Lake District