We have stayed here regularly in the past and always found it very pleasant with attentive staff. Regret to report the standards in all areas have dropped substatially. The old staff appear to have now gone and the new staff appeared young with couldn't care less aire. The rooms are in need of a revamp and the room I stayed in had a lakeside view except the scaffolding outside the window masked the view and no work was being undertaken during the stay. I went with my wife and a group of friends, so spent a fair amount during the stay. The bar was supposed to be open for residents at any time, non residents 11 p.m. Friday, midnight Saturday. Friday the bar closed about 10 p.m. and on Saturday about 10.50 p.m. when we pointed out residents could be served at any time this was completely disregarded although on Saturday after complaints they did stay open another 35/40 minutes. The standard of food was poor, previously found it good, and on Friday and Saturday evening our party was the last left in the restaurant, we felt rushed to finish and leave. In fact on the Saturday we were asked to leave and go into the lounge and this was well before 10 p.m. We had to point out one of the party was still eating and we wouldn't be leaving until he had finished. We also had to order all three courses on the Saturday night when we sat down at the start of dinner. It was obvious the kitchen staff were packing up and leaving with the sweet being warmed in the microwave. My bread and butter pudding was so hard that I had to use a knife and fork to eat it! The breakfasts were fine.
Needless to say our party will not be returning and will be looking for an alternative venue for our next stay in the lakes. Shearings have lost some good custom who spend alot of cash on our visits but alas no longer at the Derwentwater.
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com, Hotels.com, Odigeo, LateRooms, Expedia, Evoline ltd and Ebookers so you can book your The Derwentwater Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Lake District