i stopped in this hotel a couple of years ago for a buisness trip to carlisle, i had one of the best experinces in the hotel you could have! i have recently been back to the hotel and i was in for a shock, i do believe all the previous staff had left due to new management, the new management! what a joke, when i came to check in i was told i was in a certain room, when i got to that room, there was dirty towels on the floor and the bed was unclean and had been slept in. i was not happy with this and consulted the receptionist whom told me what shall i do about it, housekeeping have gone, ill get someone upto it when they arnt to busy!!!!!!! what!!!!!! the food was very basic and could easily tell it came from the freezer, what happened to the good home cooked food from the real chefs that wernt there, i was quite upset to realise debra wasnt there anymore as she had the restaurant under control, the place is now a sham, staff swearing at each other and eating at the podium!!!, was promised to have a chat with the manager, russell, the manager whom had no customer service at all, face like a wet weekend in keswick and dam right rude. will never be back in again and i have complained to shearings head office!! bring back the derwentwater
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
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- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Lake District