We visited today as a family of 5 and paid just over £40.
I have never been so disappointed in a day out. The owl enclosure which is on the map and is meant to be a highlight of he centre was closed as being rebuilt, there was no sign to say this and no mention while paying.
We wondered round a lot of enclosures where the animals which may or may have not been nocturnal where no where to be seen. We stayed just over 45 min and during that time we really only saw a rat running through a tube , some otters and some very inquisitive pole cats.
I complained to the front desk and a manageress came out to speak to us. From the second she walked over we were given no apology for not being told about the owls just sarcasm and "what you only came for the owls?". I said what animals we were able to see and which we couldn't but would have liked to and this included the mole. I was told "well you can't see the mole it's dead" in front of my children. The mole enclosure is still there with no sign to say there is no mole in it. I appreciate animals hide away , sleep during the day but if the mole was dead and the owl enclosures are being re built it makes me think how many other animals were not sleeping or hiding and were simply not in their enclosures. I said I would leave a bad review on trip advisor and was told that no one believes it anyway and that I had a bad attitude at which point she went and got us a voucher to use at another time but even this had the wrong
number of people on it.
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