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“Management attitude ruins this place - beware”

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Thaton Garden Riverside
Ranked #1 of 3 Hotels in Mae Ai
Level Contributor
122 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Management attitude ruins this place - beware”
Reviewed 21 August 2013 via mobile

The Chinese Thai family that runs this place manages to make a totally serviceable physical facility into a place at which you don't want to stay due to their total lack of care for paying customers.

+ spotlessly clean
+ good internet after several complaints about lack of wifi coverage
+ reasonable price for good location and kok river view 500 per night

- the male boss, mr "personality" is totally uninterested in customers, even those who speak his native Chinese language as I do
- the female boss, ms "poker face / sourpuss", tried her best to look the other way every time we came back and said hello
- the rest of the staff appear to be disillusioned and unhappy
- restaurant food was overpriced and bland
- the rooms and most of the hotel is dark
- insect problem. Mosquitoes bugs spiders.

Not recommended if you want to experience the normally warm and friendly thai style.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Business-hippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Chiang Mai, Thailand
Level Contributor
162 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 23 March 2012

This 2-3 star hotel offers a variety of clean, reasonably sized rooms with or without aircon. The most expensive, but still cheap, rooms overlook the river Mekok with small balcony to sit out on and watch local families picnicking and having fun in the water. A good sized shower room with hot shower, sink and toilet is included in each room. Soap and shampoo provided. My river view room included slippers and flip-flops for the inevitable, typically Thai, wet shower room floor - a nice consideration! There is good free wi-fi available and helpful, smiley staff on hand to assist. Breakfast can be 'American', with eggs to order and even proper bacon, instead of that awful rubbery ham they seem to specialize in in the smaller hotels in Thailand. A good pot of tea or coffee and a fresh fruit dish is included - all for 90 baht! The restaurant also overlooks the river and is a pleasant place to sit and watch the world go by. Highly recommended for solo or family visitors being economical, clean, friendly and well located.

Room Tip: pay just a little extra to get aircon and/or a river view with balcony.
See more room tips
  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aslimversgwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tweed Heads, Australia
Level Contributor
115 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 31 December 2009

This hotel is reasonably basic 2-3 star but is clean with all the necessities for an overnight stay (private amenities, hot water, air conditioner etc) - The room whilst similar to many others in this part of asia was very acceptable - The breakfast was reasonable and food quite good - It is located on the river bank a short walk ( 5 min) to town centre - The manager was friendly and arranged a boat trip up the the Burmese border and next morning escorted us ( for a small fee ) to the Long Neck Village some 20 Klm North of Town - We were travelling by private hire car - Whilst in Thaton be sure to check out the temples on the hillside opposite the hotel

  • Stayed November 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thaton Garden Riverside

Property: Thaton Garden Riverside
Address: 17 Moo14, Thaton, Mae Ai 50280, Thailand
Region: Thailand > Chiang Mai Province > Mae Ai
Amenities:
Restaurant
Hotel Style:
Ranked #1 of 3 Hotels in Mae Ai
Number of rooms: 17
Official Description (provided by the hotel):
Budget rooms with fans or air-conditions. Thai restaurant onsite. Free WiFi at lobby and restaurant. Some rooms may be able to access WiFi signal. Standard or River View Rooms available. ... more   less 
Also Known As:
Thaton Garden Riverside Thailand/Chiang Mai Province - Mae Ai

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