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“Could not have asked for a better experience”

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Stevenson's at Manase
Ranked #1 of 1 Hotels in Manase
Blue Mountains National Park, Australia
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Could not have asked for a better experience”
Reviewed 23 March 2014

Stayed here last year and had such an awesome stay. The beach front Fale was perfect. Wake up in the morning take five steps and you are swimming in the pristine waters. Go and have a delicious breakfast, come back and have another swim. The service was impeccable, staff were beautiful people. Fale's, restaurant and surrounding area clean and tidy.

We went to a local church service as one of the staff went there and everyone was so welcoming.

Driving around Savai'i and Apia it may not be five star compared to other resorts and I think that is what we liked the most. It is boutique and has everything you need.

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank ellanor10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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257 reviews from our community

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Rating summary
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  • Sleep Quality
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English first
Port Coquitlam, Canada
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 March 2014

We stayed for 3 tranquil nights in a beachfront Euro Fale and were impressed with the eco-friendly construction. Brilliant idea to use lava rocks for the walls and the bathroom. Excellent concept to build with the natural rocks/ materials which are in abundance on the island instead of using imported products. Our Euro fale was very clean and the beds have a mosquito net suspended overhead.
A box of mosquito coils was provided and we appreciated these - this is practical in the South Pacific.

Their breakfasts fail to meet the standard for a resort. On our small plates there was HALF of a banana, 2 thin slices of papaya and a sliver of hard coconut. This is Samoa - bananas and papaya are in such abundance...why the meager rations at Stevensons? Like the other reviewer said, we expected a feast of tropical fruit....or at least a large plateful.

The kitchen staff/ cooks need to be educated about guests from northern climates like Canada or Europe, they need to know we do not have papaya and it is a special treat for us. They need to be taught we greatly appreciate and desire the tropical fruits when we come to the South Pacific.

We were so hungry we went down the road to where villagers are selling baskets full of papayas at the little roadside stands and purchased our own five papayas, so inexpensive!
Then we opened some coconuts from the palms on the beach, because a Samoan at our previous location taught us the skills needed to open coconuts the easy way.

Emily, is the new manager from Australia and she responded to our gluten-free request to have 2 poached eggs instead of the toasted white bread. Thank you, Emily! She also talked with the kitchen staff and on the next mornings our plates were served with a whole banana...but extra papaya was never found.

The sound of the surf breaking on the reef at night was wonderful, we can truly appreciate the warm ocean and the acoustics of the surf because we do not have this at home.
It was brilliant marketing strategy to offer a half-price discount during low season, this made it very attractive to choose Stevensons! Again, thank you Emily.
Other than the meager rations, which hopefully will improve, we will refer our friends/family to Stevensons.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Eve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 March 2014

We were aware it was the quiet season when I booked weekend accommodation for half price. The lovely reception doubled as the hotel ambassador who showed us to our room, the beach side bar restaurant where dinner is served, pointed out the direction of where our breakfast would be served from 7:30am and left us to carry our own luggage to the room. I had chosen the green themed room thinking it would tie in with the natural surrounding. However, was not impressed by the green lighting in the walls, the small hole in the wall for the fridge and tea making facilities, dark bathroom and sharp stones in the stone feature shower.
We were both tired and hungry so we left to check out the best pizza place on the island which is a 10 minute drive away. We returned satisfied and sleepy. We awoke at 8:30pm to find there is no outdoor lighting to guide us to the beachside restaurant so we used the torch app on our smart phones. There is about 2 metres between our front porch and the edge of the cliff where it drops off to the beach about 5 metres below. Lucky we had our torches. Garden lights would have been better. We jumped in our car and drove back to the direction of the pizza place where we noticed Le La Goto resort. Fortunately, for us we had 20 minutes before their kitchen closed.
The following morning I woke up at 6:30am. Took photos of the beautiful sunrise from the beach and strolled to find natural water springs. At 8 o'clock I visited the restaurant expecting a feast of tropical fruits and fresh bread for breakfast. However I found a deserted place with only one person at the bar who explained the lady with the key to the kitchen had not arrived yet. Went back to my room grateful for the pack of local biscuits I had bought along the way.
We checked out. I didn't bother asking for a discount. Staff was aware of the trouble I had with breakfast. She did not offer a discount and I did not want the hassle of asking for one because I know she is not in the position to make that call. Greatful we paid half price.

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Wulfie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane V, Business Development Manager at Stevenson's at Manase, responded to this review, 7 March 2014
Hi there,

I am glad to hear that you got to enjoy the sunrise and our beautiful beach - we are truly blessed to be surrounded by such natural beauty, but I'm very sorry to hear that you did not enjoy your stay at Stevensons.

Most guests love the stones and the back-to-nature atmosphere of the bathrooms in our suites, however, I'm concerned that you were worried about sharp stones - I will be sure to inspect the state of the shower in your suite.

There is a chance there may have been an issue with lights in your bathroom at the time of your stay – for this I apologise. Due to our location we often need to source parts from Apia and even New Zealand and recently we had been waiting on some replacement lights.

As for outdoor lighting, I am currently looking into solar garden lights to have this issue addressed in the near future.

Thanks again for your feedback, I hold it in high regard as it helps us work towards improving our site and service. If you would like to discuss any of these issues further, please do not hesitate to email me directly on: stevensonsatmanase@lesamoa.net

Kind regards,

Emily
Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Manase hotels

Gisborne, New Zealand
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2014

Stayed at Stevensons for three nights last week. It was great to see the staff again, and see the improvements since my last visit in Sept 2013.
The new beach bar is absolutely fantastic, right on the beach, meals can be ordered from there and you can while away the hours in sublime bliss.
As usual the rooms were spotlessly clean as was the rest of the hotel.
I just got back home this morning and am already looking at booking for Sept this year.
It was great to meet Emily the new marketing manager and I wish her well.
Thanks Megan,Tulu and all the staff for the fantastic service.

Ps, Megan, all the very best to you in the future, it was fantastic to have met you and you will be sorely missed.

Room Tip: Depends what floats your boat, but I love the Eurofales.
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  • Stayed February 2014, travelled solo
    • Value
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Helpful?
1 Thank Denis525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 February 2014

the hotel manager looked after us very well and the offer for half price made it attractive for us to stay
otherwise we would have taken budget accommodation - no question - but half price was great as you still pay for dinner.

everything was clean - in good order and well maintained

food was good and a huge amount - blue light during dinner was a bit funny as it attracted all bugs from this little island -- hahah

Room Tip: check the fan before you go to bed - they can be noisy
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  • Stayed February 2014, travelled with friends
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Helpful?
Thank Traveller_EPMEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane V, Manager at Stevenson's at Manase, responded to this review, 19 February 2014
Hi,

It's great that you had a great stay at Stevensons. It is an amazing place that is truly getting better by the day! I am glad you got the experience it!

Thanks!

Megan
Marketing Officer
Stevensons at Manase Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2014

Stevenson's was a lovely place to stay. We had a villa which was spacious and had a marble tiled floor and air conditioning. Yes the resort could do with a lot of money invested in it, but it was perfectly functional. It has so much potential. The staff were fantastic, very obliging and friendly and nothing was too much of a bother. Tulla and Megan were great and work very hard to provide a welcoming atmosphere (and put up with my million questions about the island). The food was much better than anticipated (and nicer than anywhere else on Savaii). It was so relaxing. This isn't a 5 star resort and doesn't pretend to be. But what it does is done well and with charm.

Room Tip: Get a villa or suite if you want a good nights sleep (AC helps dull the humidity). Watch out fo...
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  • Stayed February 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Anna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 February 2014

We stayed beachside in a European fale. It was great. We had a unique, private bathroom with all facilities. The open verandah was right on the beach. There was a big garden and restaurant across the road.

Room Tip: Take a fale and enjoy something unique.
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stevenson's at Manase

Property: Stevenson's at Manase
Address: North Coast Road, Manase Beach Area, Manase, Savai'i, Samoa
Phone Number:
Region: Samoa > Savai'i > Manase
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Manase
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Stevenson's at Manase 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
We are located on the white sandy beaches of Manase, on the Island of Savaii. Our Villas, Suites and Euro Fales are just steps to the ocean’s edge and our restaurant, bar and function fale are situated within the tropical garden on the inland side of our property. With so many options, you're sure to find something that meets your needs and budget. Traditional materials are used throughout the resort to create a rustic appeal in our Villas, Euro Fales and the Restaurant. Stevenson’s Luxury Suites have modern samoan decor, using bright colours fused with old-world Samoan carvings, tapa designs and exquisite lava rock. Stevensons is the ideal spot for honeymooners and those seeking peace and quiet – swim or snorkel in the cool, clear blue water or simply relax on the beautiful white sandy beach and listen to the gently lapping waves. Simply paradise! ... more   less 
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Also Known As:
Stevenson`s At Manase Hotel Manase
Stevensons At Manase Hotel

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