I booked this hotel by telephone the day before we arrived and the receptionist sent me an email to confirm my booking. The next day when we turned up the receptionist had no record of our booking, I had to show her the email I was sent by the hotel. With much shuffling of papers and checking the computer she found us a room. Yes we are in Bulgaria but no one spoke a word of English! The room was clean but the bathroom smelt awful, something like raw sewage. There was no extractor fan or window in the bathroom so we could not get rid of the smell.
We decided to eat in the hotel restaurant as there was nothing really close apart from takeaway food. My partner tried to order several things on the menu but just got a shake of the head. Take them off the menu if you do not have!!
Breakfast was probably the worst I have ever been served. Cheap spam and terrible tasting cheese. Coffee was the worst I have had in Bulgaria.
The rooms did not have any information regarding safety (in case of fire) in English only Bulgarian. They had a booklet telling you about the highlights of the area.
I would not use this hotel again.
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