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Hote Ristorante Centopini
Ranked #1 of 1 Hotels in Gemmano
Certificate of Excellence
Reviewed 19 August 2014

I wanted to visit San Marino, which does not have train service to it, so I looked for a hotel close to the country. Instead of booking a hotel in the city of Rimini and taking a bus, I decided to book close to the country. What sealed the deal for me was this under the hotel facilities, "...guests receive complimentary transportation including round-trip airport (available 24 hours) and a train pick up service...

I decided to book this hotel because it put me close to San Marino and it would save time and money getting there since they were providing transportation to their hotel. I attempted to call the hotel numerous times on the way to Rimini to advise them when I would arrive. The number provided was never answered and there was no e-mail address.

When I arrived in Rimini, After a lengthy web search, I was able to find that the true hotel number. When I contacted the hotel, they said that I could take the bus to their town and they would pick me up. When I found out that the bus had stopped service for the night, they said that they would order a taxi to come get me. A while later they called back and said that I was to get the taxi from the railroad station to the hotel.

When I arrived at the hotel, (with a €55,20 bill) they refused to reimburse me. The owner said that the number listed was not the hotel's number but her agency's. She also disavowed any knowledge of the free transportation - claiming that her agency put that on there. Though she did admit to scheduling transportation routinely for guests.

Here is the problem as I see it:

1. The hotel and/or the agency did NOT list the telephone number or e-mail for the hotel so I could notify them that I was enroute and my estimated arrival time.
2. The owner never mentioned that she would not reimburse me for the taxi, (everywhere else I have stayed that has promised transportation has always paid for it when they can not fulfill the promise. She spoke with the driver in Italian over the telephone, I assumed to make the plans on payment).
3. The owner knew how far it was from the Rimini train station to the hotel. She never warned me what it would cost. Obviously, I would NOT have paid more in a taxi than it cost for the room. If she would have told me that I was responsible for the bill and she would let me out of the contract, I would have cancelled the stay.

Otherwise, the hotel was fine and the staff friendly. Also, the free breakfast and Internet were good.

Room Tip: Do NOT take free transportation literally.
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  • Stayed: July 2014, travelled solo
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1  Thank iowaaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 12 of 93 reviews

Reviewed 27 July 2014

Our family of five stayed two nights at Hotel Centopini. We had two rooms, and they were both very nice and clean. The staff was very hospitable and had perfect recommendations for tours in the area. The swimming pool was clean and great for the children and the reception / bar area was perfect for the adults for relaxing and enjoying a Peroni or an espresso. The area of Gemmano is very charming with beautiful wiews over the hilly landscape. The highlight of our stay was the dinner with special seacourses from the Romagna district. Great home cooking!

  • Stayed: July 2014, travelled with family
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1  Thank Halvor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

We thoroughly enjoyed our stay in this beautiful part of Italy. All the family and staff were friendly and helpful. The hotel is scrupulously clean. The food is reasonably priced and is all home cooked. We found this a perfect location for visiting both the countryside and the Adriatic coast. Would definitely recommend.

Room Tip: Third floor at the rear of the hotel....absolutely fantastIc vista!
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  • Stayed: June 2013, travelled as a couple
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1  Thank jmac13746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2012

We chose this place to be close to both San Marino and the Adriatic Sea. The views are spectacular! Gemmano is a little hilltown that is great for a peaceful place to relax. The rooms are in tip-top condition and the staff is super nice and helpful. They spoke great English, and they were also helpful when we wanted to practice our Italian. It was a perfect place for us to rest for a couple days as we traveled from Assisi to Verona.

  • Stayed: June 2012, travelled as a couple
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1  Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile
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Stayed: August 2017, travelled as a couple
Thank truffa0610201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017
Google Translation

Room Tip: Le camere sul retro offrono una splendida vista sul panorama che dal mare scende verso la costa
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  • Stayed: July 2017, travelled as a couple
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1  Thank Donatella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017
Google Translation

  • Stayed: August 2017, travelled with family
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Thank Cin751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hote Ristorante Centopini

Address: Via Don Alessandro Mariotti 6, 47855 Gemmano, Italy
Region: Italy > Emilia-Romagna > Province of Rimini > Gemmano
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Gemmano
Price Range: £56 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hote Ristorante Centopini 3*
Number of rooms: 23
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